MeearReviews of meear.com

Response from MeearAug 1, 2024

Hi, Upon checking, may your order was wrong because of some faults during order processing. To solve this case, we have issued a full refund for your order to your balance. Please double-check your transactions to ensure you don't miss any money. If you need further assistance, feel free to contact us via [email protected]. Thanks, Meear Team

Response from MeearJul 18, 2024

Dear , Thanks for your feedback and we understand your concern here. Upon checking, we need your confirmation before processing your order. We tried to contact you earlier but we have not head back anything from you. Please double-check your inbox as well as your spam/promotion folder to ensure you don't miss any news from us. If any issues, please reach us at [email protected]. We are always happy to help with all of your concerns. Best, Meear team

Response from MeearJul 10, 2024

Dear Marie Rodriguez, We are sad to know that you didn't have a good experience with our support service but we want to make sure you are listened to and things are made right and rational at the end. We checked and notified you directly when we received your first review saying that you are not happy with your order. We also offered you two solutions for your case: 1. Issue a full refund for the unwanted items. 2. Resend another package to your address within 10-20 business days. Unfortunately, regardless of how eager we were to help you fix the issue, we were heartbroken to receive your 1* star review. But no worries, we won't take this personally and will work harder every day to improve our products and services. Thank you & have a nice day Meear Team

Response from MeearJul 2, 2024

Dear customer, Firstly, we deeply apologize for your unhappy shopping experience. We ensure the quality of products, in case you received a wrong/damaged item because of the faulty during the production procession, we are willing to offer you two solutions as below: 1. Send new items to your address for FREE. (Please be advised the shipping fee is optional, we appreciate it if you can support us this fee). 2. Issue a refund for the low-quality items and a 5% OFF discount code for your next purchase. Plus, please check our guarantee here: https://meear.com/the-meear-guarantee-n629.html Please let us know which solution you choose to solve this case and email us at [email protected]. (Please attach your order information and the problem you got with your order so we can have a further investigation on this case and guide you to get all things to go right) *Please be advised we work with third-party print providers and delivery companies to complete all of your orders so that we need your cooperation to solve your case if you receive wrong/damaged items. Hope you all understand. You don't need to send the unwanted item back to us. We all know we shouldn't waste more money on the delivery company. Please keep the wrong/damaged item and give it to your local charities; it will go to someone who needs it. We appreciate it. If you are unhappy with your orders, we also offer a reasonable refund or discount code to your account. Feel free to contact us and get your case corrected. We are looking forward to hearing from you. Regards, Meear Support Team

Response from MeearMay 13, 2024

Dear Bob lajoie, Firstly, we deeply apologize for your unhappy shopping experience. We ensure the quality of our products, in case you received a wrong/damaged item because of a faulty during the production procession, we are willing to offer you two solutions as below: 1. Send new items to your address for FREE. 2. Issue a full refund for the low-quality items and a 5% OFF discount code for your next purchase. Please let us know which solution you choose to solve this case and email us at [email protected]. (Please attach your order information and the problem you got with your order so we can have a further investigation on this case and guide you to get all things to go right) *Please be advised we work with third-party print providers and delivery companies to complete all of your orders so that we need your cooperation to solve your case if you receive wrong/damaged items. Hope you all understand. You don't need to send the unwanted item back to us. We all know we shouldn't waste more money on the delivery company. Please keep the wrong/damaged item and give it to your local charities; it will go to someone who needs it. We appreciate it. If you are unhappy with your orders, we also offer a reasonable refund or discount code to your account. We have contacted you via your email address for further assistance on this case. Feel free to contact us via [email protected]. We are always happy to help with all of your concerns. Best, Meear Team

Response from MeearApr 8, 2024

Dear customer, Thank you for your feedback and we understand your concern here. If you cannot find your package or have not received your order, please contact us via [email protected], we are always happy to help with your concerns. (Please provide us with your order information including order ID, recipient's information, shipping address, and email used to place the order, to ensure we can give you quick assistance.) Plus, you can check the current status of your order via: https://meear.com/track-order Thanks, Meear Team

Response from MeearApr 8, 2024

Dear customer, Thank you for your feedback and we understand your concern here. If you cannot find your package or have not received your order, please contact us via [email protected], we are always happy to help with your concerns. (Please provide us with your order information including order ID, recipient's information, shipping address, and email used to place the order, to ensure we can give you quick assistance.) Plus, you can check the current status of your order via: https://meear.com/track-order Thanks, Meear Team

Response from MeearApr 8, 2024

Dear, We are heartbroken to know that you didn't have a good experience with our support service. However, we're committed to ensuring that your concerns are addressed and resolved in a fair and reasonable manner. If PayPal is not working for you, we also accept other payment methods such as cards. Alternatively, you can contact PayPal support to resolve the issue with your card. Should you remain dissatisfied with your orders, we're also prepared to offer a reasonable refund or discount code for future purchases. Don't hesitate to reach out to us at [email protected] to rectify your situation. We eagerly await your response. Thank you & have a nice day Meear Team