Samantha C.
Cannot Say Enough Wonderful Things About Our Expereince
We cannot say enough wonderful things about this team. Every interaction with them has been exceptional from start to finish. Before partnering with them, we worked with two other marketing agencies, and there were always issues—from scheduling patients at the wrong times to attracting leads who never showed up, as well as poor communication throughout the process. Working with Serban and the Med Spa Patients team has been a complete night-and-day difference. Before we signed on, Serban, the CEO, took the time to meet with me to understand where our business was, what our goals were, and the challenges we had experienced with previous marketing companies. He provided thoughtful, valuable insights without ever being pushy. I especially appreciated how responsive he was, even before we became a client. That level of genuine support spoke volumes. Since becoming a client, every interaction with their team has been professional, friendly, and reliable. They consistently follow through on what they promise. We've been booking patients every single day since starting our partnership, often six or more per day. One thing that really stood out was how Serban helped us reverse-engineer our goals into a clear, concise, and easy-to-follow plan. Our online meetings are always organized, productive, and start on time, another refreshing change from our previous experiences. The quality of the leads has also been outstanding, which is a first for us. Patients are well-informed about the promotions they're receiving, so there is very little confusion. They also tend to be genuinely interested and easy to work with, making the entire process much smoother for our team. Communication has been one of the biggest highlights. Every team member we've worked with including Laythi, Trisha, Mitchie, Nesh, Natalie, Daniel, and Candy has been incredibly responsive, proactive, and attentive. Whether it's confirming appointments, answering questions, or providing updates, their response times are the fastest we've ever experienced. After every interaction, I feel confident that our business is in excellent hands. If you're looking for a marketing company that truly cares about its clients, values long-term partnerships, and consistently delivers and exceeds its promises, I cannot recommend them highly enough. Every member of the team goes above and beyond to provide exceptional service while remaining warm, personable, and genuinely invested in our success. Thank you all for everything you do and for turning our business around. We are eternally grateful. If you own a med spa and are looking to take your business to the next level, I wholeheartedly recommend working with Med Spa Patients.