Norma S.
Serious Concerns About Transparency and Customer Support
Serious Concerns About Transparency and Customer Support My experience with Mediwares has raised serious concerns about the transparency and legitimacy of this business. I contacted Mediwares for assistance with documentation related to a purchase and received no response from the support email. I also tried the published phone number and could not reach anyone. There appears to be no supervisor, manager, owner, or other escalation contact available to customers. Because I could not get assistance, I began researching the company myself. I searched Georgia business records and could not locate a business registered under the name Mediwares, Mediwares LLC, or Mediwares Inc. I also could not identify the legal entity operating Mediwares.com or the name of an owner, CEO, president, or manager from the company's website. I searched the BBB, Reddit, LinkedIn, and other sources trying to identify who operates this company or find another way to obtain assistance. I could not find a meaningful business presence or identifiable company leadership. The charge on my account appears as **SP MEDIWARES**, indicating that the payment was processed through Shopify, but that still does not tell me the legal name of the company that received my money. My concern is simple: Who owns and operates Mediwares.com, what is the company's legal business name, and how does a customer escalate a problem when neither the published phone number nor support email results in assistance? I would welcome Mediwares responding publicly with its full legal business name, state of registration, and a legitimate management contact. I will gladly update this review if the company provides that information and resolves my issue. Until then, based on my experience, I would strongly caution consumers against purchasing from Mediwares. A company accepting customers' money should make it reasonably possible to identify the business and reach someone when there is a problem.