Medical Mega Reviews | Read Customer Reviews of medicalmega.com

Medical Mega Reviews | Read Customer Reviews of medicalmega.com

Medical Mega reviews

Showing 181 reviews with 1 star · Clear filters

Crystal S.
Jul 13, 2023
I paid for next day shipping and it…
I paid for next day shipping and it came 3 days later , also the bags didn’t stick I had to use a new bag everyday
Response from Medical MegaJul 18, 2023
Hi Crystal, thank you for taking the time to give your feedback. We're sorry to hear about the late delivery of your supplies. A representative of our Customer Engagement Team has attempted to reach you in regard to this matter. Please reach out to us at [email protected] or by phone at 718.208.4380, and we will certainly do our best to help.
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customer
Jul 12, 2023
I received test strips without the code…
I received test strips without the code chip included in the box which rendered the strips useless. After 24 minutes on hold with Esther I was advised that the manufacturer would reach out to me and I should expect to get replacement strips the next day. The manufacturer did finally call and advised me that the purchase was considered "unauthorized" so they would not stand by the mistake. Back to customer service I was told that strips would be mailed out ASAP. Five days later I still have no strips. I went to the lab to have the INR drawn and it was high. Now I am awaiting a new system from another medical supply company. Total disregard for the health and safety of the customer. Shameful!!
Response from Medical MegaJul 13, 2023
We're sorry we didn't meet your expectations. We strive for a consistent and high-quality experience. A situation like this doesn't happen often and so we take this very seriously. A member of our team has attempted to reach out and help resolve this issue. Please feel free to reach back out to us and we will do whatever we can to help.
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Eyerusalem A.
Jul 4, 2023
I have received the item after weeks of…
I have received the item after weeks of delays.
Response from Medical MegaJul 5, 2023
Thank you so much for taking the time to respond Eyerusalem. As always, we strive for quick delivery. Unfortunately, due to an issue with the shipping carrier, your order has been delayed in transit. Our shipping department was made aware of the issue and is now taking it into consideration when shipping orders. We do want to sincerely apologize for the inconvenience you had as we do understand the urgency of the product. If there is anything we can do for you, please let us know.
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SUSAN B.
Jul 3, 2023
Didn't like the follow up call for…
Didn't like the follow up call for verification. Also took too long to let me know the item was backordered.
Response from Medical MegaJul 7, 2023
Hi Susan, we are sorry to hear about this. We've attempted to reach you in regards to this matter. Please reach out to us at [email protected] or by phone at 718.208.4380 and we will certainly do our best to help.
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Larry W.
Jun 24, 2023
my order was 9 days getting here
my order was 9 days getting here. normal time has been 4 at the most. i order urostomy bags and when they finally arrived boxes were damaged and all bags were scattered and some damage. couldn't send them back because i needed the ones not damaged. a lot of money spent to receive damaged supplies.
Response from Medical MegaJul 3, 2023
Hi Larry. We are so sorry to hear about this. We understand the urgency of your supplies, and we sincerely apologize that you had this experience. Our team has been notified about this to ensure you receive your future orders timely and in good condition. Please feel free to reach out to customer service if you still have any question or concerns.
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Guillermo G.
Jun 20, 2023
bad reaction Rash and hives.
bad reaction Rash and hives.
Response from Medical MegaJun 20, 2023
We are sorry to hear about the experience you had with the product.
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Sean D.
Jun 11, 2023
I received a cheaper product than what…
I received a cheaper product than what I ordered. Medical Mega, when contacted did provide a credit that was less than the difference In costs between the product I ordered and the product I received. In other words I was not made whole.
Response from Medical MegaJun 12, 2023
Hi Sean, thanks for taking the time to respond. We aim for unparalleled service and accuracy and we are very sorry that this wasn't reflected in your experience. Please let us know if there is anything we can do now to further assist.
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Peter M.
May 31, 2023
Picture was different than what was…
Picture was different than what was sent. Not worth my time returning it, so went into trash.
Response from Medical MegaJun 5, 2023
Hi Peter, thank you for making us aware. I apologize that you did not receive the products as you were expecting it. Please feel free to reach out to customer service if there is anything we can do to assist.
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