MediaXpressReviews of mediaxpress.net

ordered some gadgets recently, and they showed up in good shape. the whole process was kinda chill, nothing crazy but no problems either.

Good work this time, as in previous order, but an unexplained delay in completion. Well done, however.

The product looks great! Everyone I interacted with was very friendly and helpful, although communication and follow up could use some work. It took 3-4x longer to get the order completed than I expected.

They did great work for an amazing price. Nice group of people. Very finished, professional work. I am extremely happy with the result and would absolutely use them again. I got the "Custom CD Sleeve Printing" package, which also includes the actual duplication of the CDs (That wasn't initially clear to me from the website description). "Ready in 5 days" could also be more clear. In my case it was 5 days from when I approved the proof to when they shipped it. Initial communications and shipping took it to a 2 week overall process (which is perfectly acceptable in retrospect). We had a small issue with the upload tool which was resolved by turning off the ad blocker. I do recommend talking to them on the phone. This is more complex than an Amazon order and they are nice folks that will help guide you through the process.

There were some misunderstandings and complications at the start, but when I spoke up the MediaWXpress team responded immediately and professionally. We ironed things out and now I'm a very happy customer.

Overall, I am very satisfied with my experience working with MediaXpress on my CD duplication project. MediaXpress staff members are readily available for phone conversations and extremely friendly and helpful. MediaXpress.net is not a flashy website, but it's clean and generally simple to use for order placement. I had no difficulties ordering exactly what I wanted, and the CDs met all of my expectations for both the appearance of the artwork and the accuracy of the audio. I especially like that throughout the online ordering process, the cost of the project is continuously updated in real time based on the purchaser's choices (e.g., add UPC code vs. don't need one). However, there are two improvements that should be made to MediaXpress.net: 1. Some of the instructions regarding how to format, save, and submit graphics files are a bit out of date. The instructions could use a revamp to be more reflective of current graphics software and formatting options. 2. The order status checking option on the website isn't helpful. In my case, once I placed the order, my order status just continuously read "processing" throughout the week it took for the order to be completed, right up until the moment when a staff member called me to say the order was ready for pickup. That doesn't really qualify as order status tracking. This feature should either be modernized to give actual status updates or removed from the site to avoid causing frustration. (IMPORTANT NOTE: None of the above should be taken as a complaint about the one-week turnaround time. That is exactly the timeframe I was quoted by a staff member on the phone, so no worries there at all. I was only bothered by the unavailability of true order status checking.)

You probably shouldn't tell anyone this, but my bulk printed CDs that I ordered first thing in the morning were actually shipped out that afternoon. I'm sure I just hit that machine at the right time with a small enough quantity.

I was hoping the disks were going to be Wrapped, but overall great communication, and fast service