a L.
The customer service was abysmal
The customer service was abysmal. Ordered a product and weeks went by, not a peep...finally I contact them and they say they have some problem w/ the labels (I mean they couldn't have let me know??) then more time goes by (past 2nd date of promised delivery) again not a word until I contact them. Such a lack of professionalism - no offer to give. discount or anything for the huge inconvenience - anyway it gave me time to find some better products elswhere- good bye Meder beauty
Response from mederbeauty.comJul 6, 2026
Thank you for sharing your feedback. We are truly sorry that your experience with us was so frustrating. We sincerely apologize for the delays and, most importantly, for not keeping you informed throughout the process. We understand how disappointing it is to wait for an order without receiving timely updates, and we recognize that our communication fell short of the standard we strive to provide. While unexpected supply and logistics issues can occasionally occur, we should have communicated more proactively and kept you updated every step of the way. We appreciate you bringing this to our attention, as feedback like yours helps us improve our service. We're genuinely sorry that this experience led you to lose confidence in our brand. Should you ever decide to give us another opportunity in the future, we would be grateful for the chance to provide the level of service our customers should expect from us.