Mechanic SurplusReviews of mechanicsurplus.com

Just the item I was looking for, hard to find! Great service and fast delivery!

I recently ordered an Allied Brass shelf from Mechanic Surplus around the holidays, and when I received it, the outer box was totally wrecked and opened, in very rough shape from UPS/FedEx (Can’t remember which one). I immediately emailed their customer service to let them know when I fully opened the box, the corner of the shelf was shattered. They sent me a paid shipping label for a return and refunded my account very quickly. Unfortunately I loved the shelf but there wasn’t one available for exchange. The customer service experience however was top notch. I feel extremely confident buying from them again. I appreciate their ethics and was impressed with the ease of the return and politeness. This is my first Trustpilot review. Not really a review type, but they deserve the credit. I think more people are motivated to leave reviews when they’re angry about something rather than happy which can skew ratings, and I want to use my very positive experience to help this obviously smaller company instead of just keeping it to myself.

I had ordered an item online and was notified it was on backorder. I asked if they had another similar item. They responded with a link to a competitor who did have the item in stock. That is amazing customer service. I was so impressed I felt compelled to share my experience. I will use Mechanic Surplus any chance I get.

I do not know what these customers are talking about because I requested a call back and I received a call back within 10 minutes regarding my order. I received a tracking number and an approximate date as to when my shipment will arrive. Thanks. Katie