Greg R.
Two post lift
To start the order of my 2 post lift was placed online. I have never made a big purchase like this online. After making the purchase on a Sunday evening, I saw the purchase go through on my credit card. I never received a confirmation email or phone call. I had to call and inquire if the purchase went through. When I called I was assured it had gone through and the lift would be shipped the next day which was a Tuesday. I was told they would email a tracking number as soon as it shipped. Wednesday afternoon I called to get the tracking number and was told it had not shipped yet. I again called on Thursday and had the same response, again I call Friday and get the same response. I called Saturday morning and was told the shipping company forgot to pick it up. I advised them that if I did not have a tracking number By Monday morning I would request my money back. I called back late Monday afternoon and they gave me a tracking number. I tracked the shipment and met the driver at my shop. I unloaded the package and dropped it, The driver left and I proceeded to unpack the cellophane wrapped lift. I realized then there was no power unit as described in the online order. I called that day to speak with the sales rep. He advised me that it had to be lost on shipping. They were going to look for it. This was Thursday. I called again Friday. I was then told if they couldn’t find it, they would send me out a replacement. He would email me with the tracking details. I never received the tracking info. I called again Monday to be told they emailed me the tracking. I advised I did not receive the email. Tuesday I got a text and a email with the tracking and finally recieved the power unit a few days later. The lift I received is great. It works as promised and was a great value for the money. The experience on the other hand would definitely make me choose another company to buy from in the future.