Mechanic OutletReviews of mechanicoutlet.com

Response from Mechanic OutletMay 9, 2018

We apologize for the things that do happen during shipping such as scratches, and for the fitting that was leaking. Triumph is sending touch up paint and the fitting out tomorrow FexEx Tracking # will be emailed to you. We can assure you that if LiftPro had of had a fitting for your lift they would have fixed it free of charge. Sometimes things don't go perfectly most of the time it is not under our control. Most of our trouble come from the way the freight companies handle the Lifts etc. Again we have the paint and your fitting on the way. ** The Lift Install company called this customer and offered to go back out to his shop to replace the faulty fitting when he gets the part in a few days the customer refused the help and their offer.

Response from Mechanic OutletJan 31, 2018

The Manufacturer "National Auto Tools" did not have the part in stock. We continued to update Mr Cramer through out the process. NAT personally delivered the runway to the customer. Approximately 2 weeks time frame. Mechanic Outlet absorbed all costs we did not load the lift or have anything to do with the fact that he got a lift with a slightly twisted runway. We however did get into action for Mr. Cramer IMMEDIATELY and were not in control of or cause of the issues he had.

Response from Mechanic OutletJan 26, 2018

Warranty support from the manufacturer lacking for this customer from the beginning. We are currently working with Mr Brandt to make this right. We are not getting any support from the manufacturer and will again have to absorb the costs.