Maria R.
Product not delivered
Dear Customer Support, I hope you are doing well. I am contacting you regarding my order associated with the tracking number JSEXH2181261853YQ. According to the tracking information, the package was marked as delivered to my mailbox on July 29, 2026, at 12:19 PM in Beaverton, OR 97007. However, I have not received the package. I checked my mailbox multiple times on July 29, July 30, and July 31, and I also looked around my front door, porch, and surrounding areas. Unfortunately, I could not find the package anywhere. Could you please investigate this issue and let me know: Whether the package may have been delivered to the wrong address or mailbox. If you can assist with locating the package. What the next steps are if the package cannot be found (replacement or refund). I have attached a screenshot of the tracking information for your reference. Thank you for your assistance. I look forward to your prompt response. Kind regards, Maria



