MDLIVEReviews of mdlive.com

They didn’t send the diagnosis code to the pharmacy, so here I am 24 hours later, with my sinus infection getting worse, and no prescriptions. I tried emailing them several times, the pharmacy has tried calling them several times, and I have been on the phone for 45minutes trying to speak to someone. Complete waste of money. I’ve used several other teledoc services with no issues. So save your money and take your business elsewhere Edit: the prescription was at the pharmacy, I just wasn’t allowed to pick it up.

Huh? I made my appointment at 4:30. The computer says 3 hours, I got nowhere to go, no problem....2 hours later I start getting voicemails that they are experiencing high volume....hmmm, back to the computer,,,,still says 3 hours? I wait another 2 hours and call customer service. Put on hold and told a service rep will be with me shortly, 15 minutes later, I get a computer voice telling me I can either leave a message or stay on the line.....leave a message. Bottom line, the computer is telling me another hour...and it has already been 6 HOURS!!!! I have yet to speak with a real person!! I have a sinus infection, I need an RX for an antibiotic.....3 minute call. Time to speak to the union about dropping this benefit.

Horrible service. They just said "Go see your PCP" and charged my insurance. This was after 3+ hours of waiting/

Said 3 hour waiting period, received two calls letting me know I was still in line. Received 2 text messages stating we are trying to connect with the next available provider, press 1 to continue waiting. Only have 10 minutes to respond or they will cancel. Well I received the 2nd text right after the first one to tell me the consultation was canceled. I didn’t even have a chance to respond to anything. Very disappointing. This business needs to get it together.... now because of all of this I had to go to the ER. And I better not be charged for the consultation that YOU CANCELED....

Wish I could leave one star. I have been trying to see them for over 24 hours. Always promised via text I’m next to see a dr. Well they never called. 12 am came and I stayed up waiting as the last text I got said I was was waiting on the next available doc. Well it’s 10am. I’ve spent 24 hours trying to get someone on the phone. Or to tell me when I will see the doctor I already paid for! I wouldn’t waste my time ever with them. You need to sit by your phone waiting for a text. Then you have 10 min exactly to reply or they cancel you. If you don’t answer your phone they cancel you. Apparently if they can’t see you that day you are forgotten. This is complete unacceptable considering there are people who NEEED this service considering the hospitals are overwhelmed. CLOSE DOWN IF YOU CANT HELP US. MAKING US WAIT A WHOLE DAY TO BE PUT TO THE BOTTOM OF THE LIST IS NOT HELPING AND ITS GREEDY TO SAY YOU CAN HELP WHEN YOU ARE ONLY EXASPERATING THE SITUATION. WILL NOT EVER RECOMMEND. CALLING BB TOO. This place is a sham.

I was told 3 hours and it ended up being 6 1/2 hours when it finally got down to under 30 then it went back up to 3 hours. My poor baby had already fallen asleep and still no help. This is just awful. And customer service is a joke too.

Set up a call and the doctor blew me off. No word, no reason why. Then got a automated call asking if I wanted to re-schedule. Wait time is at least 3 hours. Tried calling customer service and have been on hold for an hour. This is the worst!

This was my first experience using a telehealth platform, and as a registered nurse who is rolling out a telehealth platform for providers in my area - this could not have been any worse! I feel like I have been duped. From the starting gate, especially considering the circumstances surrounding COVID-19, this seemed like a logical method of getting the antibiotics I needed. Keep in mind, I am a registered nurse and fully aware of best practices and treatment for my ailment. The registration was pretty easy until I was done - I registered through BCBSIL app - I had no way of getting to any of the information I had just put in. However, I got several text messages and phone calls basically telling me about wait times being longer than usual. A couple hours later I get another call... I answer the phone and say “hello”. I get no response. I hear some shuffling around and breathing, but I could bit get any response from my repeated “HELLO’s”. Then I hear a clear click and a message stating something along the lines of me not responding so they were ending the call. Naturally, I was livid. I had waited dirt this. I began to wonder if I had been charged for this consult of entity air. Sure enough my copay had already been deducted from my bank account. I’m boiling at this point. I call support and am placed in hold... I was on hold for over 2 hours - during which time I got back on my BCBSIL app and signed up again for the same visit. I began getting the text and calls again telling me about the longer than usual wait times. Then suddenly they stopped. I accidentally hung up on my on hold customer support call when I answered one of the calls about my new appointment. I had written off the visit altogether when 10pm rolled around. So I went to bed only to be woke by my phone at 11:55pm. I answer to an automated message saying I was being connected. I get a few bullet point nonsense sounding like it was being read off of WebMD. Then The doctor teens me I need to call my doctor and make an appointment. ?? Excuse me! You want me to risk me getting COVID because you don’t want to do what I know you can do - as an RN who just finished educating providers (remotely from my home) what they can and can’t do via telehealth under the new executive orders and temporary CMS billing guidelines. If this is the best service this company can offer they need to stop stealing from hard working people immediately. Don’t call or waste your time with this service. I’m out extra money because of them. I have requested a refund - I have zero confidence I will get it. You know - they read a few bullet points from WebMD. Why would you have something you won’t treat as an option users can select??!!