Ellen H.
very quick and effective
very quick and effective
Response from MDLIVEAug 13, 2018
Hi, Ellen. Thanks so much for your positive review. We're glad you're pleased with us!

MD Live by Evernorth is a leading provider of virtual care in the U.S., with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists who provide care for a wide range of medical and mental health needs. Our providers average 10 years of experience and deliver expert care anytime, anywhere.MD Live Urgent Care is available 24/7, including holidays. Primary Care and Behavioral Health provide flexible scheduling, with same-day appointments available for routine primary care needs.MD Live accepts most major insurances, such as Cigna Healthcare and Blue Cross Blue Shield, plus self-pay options for Urgent Care and Behavioral Health.
MDLIVE (mdlive.com) has 11,728 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Showing 755 reviews with 4 stars · Clear filters
Ellen H.
very quick and effective
Response from MDLIVEAug 13, 2018
Hi, Ellen. Thanks so much for your positive review. We're glad you're pleased with us!
SANDRA CARIDAD W.
Making a video chat apptmt was easy, able to download photo. Waited at least 20min on video chat. While waiting, I received a call that my scheduled Dr. was not availabe. Another provider called (not a video chat as confirmed). The Dr was very nice, but didn't receive the photo I attached...not able to see what I was describing, Had to contact Oschner & was able get a next morning visit. Missed 2work days, instead of one day had I used Oschner-On-Call in the middle of the night, instead.
Response from MDLIVEMar 26, 2020
Hi Sandra, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
Amanda N.
doctor was friendly and professional. Would be much more helpful if MDLIVE doctors could order x-rays.
Response from MDLIVEJan 30, 2020
Thank you for the positive feedback, Amanda. We're glad we could help you in a time of need!
MICHAEL
Easy to use website with quick appointment set ups. The doctor helped with everything I needed but was difficult to understand. I will use it again if ever needed
Response from MDLIVEJan 24, 2020
Thank you for the positive feedback, Michael! If you would like to provide us with more feedback on your experience, please contact our customer service number at (800) 400-6354.
Juan C.
I like using the WebMD but for prescriptions if the pharmacist has a question they are not able to get in contact with the provider until the next business day.
Response from MDLIVEJan 24, 2020
Thank you for your feedback, Juan. If you would like to provide us with more feedback on your experience, please contact our customer service number at (800) 400-6354.
Danielle S.
The Dr was kind and knowledgeable. It was cheaper then going to a med express. Great for parents who can't get away. I just forgot to ask some questions because it was something new. Next time I will.make a list before it starts!
Response from MDLIVEJan 24, 2020
Thank you for the positive feedback, Danielle. We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future!
Rhonda
Good service and helpful doctors. Just as word of caution, if your illness/injury is something visual in nature, make sure you upload photos/videos before your appt or you will have to make and pay for second appt. Also you can only have one appt a day so if that happens you will have to call customer service. They are super helpful by the way and i was able to get seen again that evening and get the prescriptions they determined i needed. Will use again for sure.
Response from MDLIVEJan 24, 2020
Thank you for the positive feedback, Rhonda. We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future!
VA
I had excellent service through MD live ONCE I got through. There was a hiccup between using the app and ended up going through the website and I thought I was going to have to completely redo my health information that had already been completed prior to needing services. As far as my experience, I was contacted well within the time limit, pretty immediately actually and the provider I spoke to was very knowledgeable and put me on the best medicine for my health situation. I was in the worst pain and knew there was no way to get into my primary provider and a UC is cost prohibitive with my insurance so this was not only extremely convenient but cost effective as well.
Response from MDLIVEJul 3, 2018
Hi. We're sorry that you experienced that issue with the app, but we're glad that your experience turned into a pleasant one! That's what we're here for: to make healthcare simple and fast! Thanks for sharing your feedback, we appreciate it, and we hope you are feeling better! If you have any additional concerns, please email [email protected] using the email associated with your account.