MDLIVEReviews of mdlive.com

I’ve used MDLIVE several times a year for the last 4 years with excellent experiences, but am basing this review on three appointments I had in the last two weeks. At the beginning of the first video appt., the provider had computer problems and I was cut off as she attempted to fix the situation. So I had to go back into the queue and waited just a short time for the second provider/physician to connect. He listened to my timeline of symptoms and then promptly veered offtrack, suggesting screening testing for issues which I do not have nor even have risk factors for. He never addressed the issues for which I was calling, although I attempted to get him focused back. His summary gave me two diagnoses (which he gave me no ideas for treatment for) and in the summary told me to “go to the ER immediately”. That’s all it said. Totally ridiculous with no relation to why I was calling. Very frustrating and totally unacceptable. After a week of suffering with increasing symptoms of the same condition I had originally called for, I requested a phone appointment. This third provider listened to me, asked good questions and quickly diagnosed me with one of the same diagnoses from the prior doctor, but sent a prescription in for me as should have been done the first time. In summary, setting up and connecting to a provider is fast and easy. BUT be forewarned that the quality of the provider you are assigned to may vary dramatically.

I thought everything went pretty smooth, until I found out the Doctor called in a medication no pharmacy in our town carried. It took several phone calls to pharmacies and MD Live before it was resolved, several hours later. I spent my only day off making calls and trying to get them to fix it. They did fix it and make it right, but I have to admit I was highly disappointed in the amount of time it took considering my pain level and illness.

Seemed very expensive for a very fast easy diagnosis.

Doctor sent prescription to Kaiser pharmacy. Since i not a Kaiser member, Kaiser would not fill Rx. But they allowed only this one time because it was late in the evening and no other pharmacies were open. But i had to pay $52!!! With my MediCal I should not need to pay! Kaiser would not accept my MediCal for payment. So HOW CAN I GET REIMBURSED MY $52???

I think the convenience was fantastic. The interaction from the Dr. was OK. I did not feel they could accurately diagnose the situation without seeing me in person.

This was an ok site to sue for spur of the moment when I could not get in to see my doctor. Was not really comfortable talking to someone on the phone that I did not know. The medication that was prescribed did not really help. Had to call my doctor after about 3-4 days and get something else that helped.

The website and app are easy to navigate. The list of providers is very limited and half of them aren't accepting new appointments.

Gave me meds that did not work.