MDLIVEReviews of mdlive.com

Response from MDLIVEApr 6, 2020

Hi Brenda, we're sorry to hear that you were negatively affected by technical issues when trying to connect to your appointment. We continuously take into account feedback from our customers so that you may better access our service with ease. If you would like to provide us with more information on your experience so that we may better assist you in the future, please contact our customer service number at (800) 400-6354.

Response from MDLIVEApr 6, 2020

Hi Heather, due to the current COVID-19 pandemic, we're currently experiencing longer wait times than usual due to an influx of calls and appointments. We're sorry that you were negatively affected by these wait times and experienced technical issues. If you would like to provide us with more information on how we can make your experience better for next time, please contact our customer service number at (800) 400-6354.

Response from MDLIVEApr 2, 2020

Hi Timothy, we're sorry to hear that you had a negative experience with our services. We continuously take into account feedback from our customers so that you may better access our service with ease. If you would like to provide us with more information on your experience so that we may better assist you in the future, please contact our customer service number at (800) 400-6354.

Response from MDLIVEMar 31, 2020

Hi Chantee, we're sorry to hear that you were negatively affected by excessive wait times. Due to the current COVID-19 pandemic, we are experiencing much longer wait times than usual due to the increase in appointments and calls. If we can help you with anything else, please contact our customer service at (800) 400-6354.

Response from MDLIVEMar 31, 2020

Due to the current COVID-19 pandemic, we are experiencing much longer wait times than usual due to the increase in appointments and calls. We're sorry that the excessive wait times due to this issue have negatively affected you. If we can help you with anything else, please contact our customer service at (800) 400-6354.

Response from MDLIVEMar 31, 2020

Hi Susan, due to the current COVID-19 pandemic, we are experiencing much longer wait times than usual due to the increase in appointments and calls. We're sorry that the excessive wait times due to this issue have negatively affected you, and that you had issues connecting with your physician. If you would like to provide us with more feedback so that we may better assist you, please contact our customer service at (800) 400-6354.

Response from MDLIVEMar 27, 2020

Hi Kristin, we're sorry to hear that you had issues with wait times as well as your provider not showing up. Due to the current COVID-19 pandemic, we are experiencing much longer wait times than usual due to the increase in appointments and calls. We continuously take into account feedback from our customers so that you may better access our service with ease. If you would like to provide us with more feedback on your provider and consultation experience so that we may better assist you in the future, please contact our customer service number at (800) 400-6354.

Response from MDLIVEMar 27, 2020

Hi Sarah, we're sorry you have been negatively affected by long wait times for your consultation and customer service call. Due to the current COVID-19 pandemic, we are experiencing much longer wait times than usual due to the increase in appointments and calls, and we ask that our customers remain patient as we try to assist each one of you at this time.