MDLIVEReviews of mdlive.com

The experience with the doctor was great and I was pleased. But the customer service, bad!! The doctor ordered some tests that I never got to do because of policies that were never explained nor were available on the website, although my insurance company said I could have tests done. The information provided by customer service was vague and did nothing to resolve the issue. Update: I got a reply to call a 1-800 number, there’s where the bad customer service was from also when writing to customerservice at mdlive dot com

Appointment was cancelled and no immediate options for rescheduling were given.

My initial appointment was great and I gave it five stars. However, I needed to reach out to the provider about the strength of the prescription he gave me. It's a cream that comes in various strengths. Yesterday, I tried to send a message on my laptop, ipad and phone and I kept getting the same error message. Last night, I received a message from customer service telling me that the option to message my provider is no longer available. Then remove it from your website!!! Or at least have the error message say "option no longer available,, call ####.

Our work doesnt offer insurance so many employees go without. When they offered this I was so happy. I understand they are limited on what they can do virtually but it is almost like that is an excuse to just not do anything at all. Maybe they truly have no leeway at all and these are paid people dressed in lab coats to pretend? I dont know but I have tried to use them for my spouse and myself 5 times. 5 times they charged us and said call a doctor. I am an emt and was a nurse for many years. I'm aware what ailments a group as such could help with and when to go to a real doctor. Every single time. We get call a doctor. In my experience, this is a waste of time and a rip off to my employer who I am planning to tell about today to save money. This is a joke. Of the 5 I had 1 gal who was truly kind. The others were gruff and let you know you were bothering them. I gave them a fair chance. But I truly believe this is a scam at this point as my colleagues have had the exact same experience.

Calling customer service is a waste. They do not know what they are doing. Plus making an appointment with a behavioral doctor is very difficult. I have attempted 4 times to make an appointment with a Doctor and I cannot confirm the appointment time. It says click the date and time below and when I do. It does absolutely nothing so I keep missing the appointment. You would think that Doctor would reach out but of course not. This is the only problem I have with MDLIVE. When I make an appointment with a regular doctor I have never had a problem or bad experience.

Received a wrong diagnosis of Folliculitis and prescribed an antibiotic when in reality I had shingles which should have been treated with an antiviral medication.

These doctors should be able to put in orders to have lab work / blood work done. I don’t get the reason for using this if the doctors can’t refer, write prescriptions, etc.

My first visit went smooth as silk, but when I tried to schedule a follow up a appt, it was a disaster. I was limited to drop box for reasons for my follow up and that did not include my reason, not even close. I ended up calling the helpline and was asked numerous questions that had nothing to do with my follow up. I was unable to lookup the therapist I wanted to see and her available times as I was able to do on the first visit. I thought what should have been a very simple task turned into an ordeal. I canceled the whole appointment and will not us MDLIVE again.