MDLIVEReviews of mdlive.com

In order to hold a video session patients need to be able to successfully complete registration. I accessed this telemed option through my insurance carrier's website and was charged before being prompted to create an account. I was unable to complete my registration. There were no help options available to assist me. I googled the customer service number to seek help. I was never able to complete registration and was forced to do a phone visit. The doctor did not put his competent hat on for my session. I understand you have to give information for a diagnosis and possible treatment; however instead of asking questions to diagnose I was repeatedly asked what I thought the cause of the issue might be. I explained multiple times that I could not be certain. Previously for my telemed visits I was sent a link to the email or cell number provided for ease of use once an appointment was booked. This was a nightmare to attempt to complete registration. It is still not completed! Worse telemed visit ever! If you have another choice, take that one. I will request that my insurance company sever their contract with this vendor!

First time user and could not be more satisfied!

About a month ago, I max'd out my insurance deductible and my MDLive copay went from $15 to $0. When I confirmed my appt with my provider, billing showed a $0 copay but $105 charges. I confirmed as I was in a rush to set up my appt. My cc was charged $105. The next week, copay was $0 but "other charges" were $80. I accepted that too and then started digging into what was behind the charges. MDLive is recharging me for copays in the previous calendar year(!)....ones that my acct already shows I paid. I escalated this 4 times now and 2 weeks in am still waiting for billing and IT to intervene. Calling into customer service, they have no contact with billing. All the CSR can do is open another ticket. I can't see my provider without paying ANOTHER bogus $105....It is a recurring charge now with no substance. It is so frustrating. Ironically the National Suicide Hotline number is located directly under the MDLive customer service tel nr.....coincidence?....It's MDLive's way of providing support while customers languish in a black hole. As an aside, I really like my provider via MDLive....It's the MDLive management systems that are the problem. Really, really poor customer experience.

My company contracts with them for telecom medical services. We have a $10 copay, with the balance being billed to insurance. I called last week for a consult and was told that they wouldn't help me because I had a $60 balance from 1 1\2 years ago. I have never heard from them before. They neglected to bill my insurance. They hung up on my insurance company, my care advocate and myself. Suddenly, I'm now getting bills demanding payment. So their billing is screwed up and they can't be bothered to fix it, but will instead hold my health care hostage to bad billing and info.

I never received my doctors note or the prescription that was stated I will receive.

I don't understand about mental health and what is going on in our country. they always seem to treat mental health like reactive instead of proactive. I suffer from PTSD pretty badly from 9/11 as a paramedic. I have pretty bad anxiety and night terrors from my experience in a Catholic orphanage I'm sure you can figure it out why. So to see a professional mental health person takes 9 months figure that out. So my insurance is Humana that's how I got to MDLIVE. show the first time in many years I found a mental health person on MDLIVE to help me. and she was a psychologist. I have the video conference with her for 1 hour. I pour my heart out telling her what happened to me as a child and as an adult during 9/11. so what did she do to next day she cancels all future meetings. because she feels that I would need more time than she can give. I was only asking for one or two meetings a month. on top of that fiasco I had a hard time finding another mental health person through and MDLIVE. The new mental health person only can give 45 mins. I cancelled everything with MD live I will not be dealing with them ever again

I am very satisfied with all products. Will order again if necessary.

Dr made me feel safe and everything i Talked about was confidential. Took care of all my issues and was interested and caring. Felt my needs were met.