MDLIVEReviews of mdlive.com

Unfortunate experience thus far. I think, compared to everyone else on this review site, I've just had a very unfortunate experience with this company/service. Yes you can get connected quickly, yes you can get what you need quickly without needing to actually go anywhere...but my experience went like this: Called for a potential bacterial infection, got connected and received an antibiotic prescription (so far so good). Had to pay $45 to even speak to the doctor, but it is what it is i'll pay it. Come to find out, unbeknownst to me, i had either 1. an allergic reaction or 2. too high of a dose of medicine from what the doctor prescribed and had a severe reaction. The pharmacist told me to stop taking the drug immediately and to talk to my doctor. You cannot talk to the same doctor about anything without paying another $45 (strike 1), then come to find out later, my insurance actually has a $0 copayment for MDLive and after looking into this with MDLive they were very reluctant to give me a refund for the visit, even though they got the check from my insurance (strike 2). 45 days are to be allowed for the refund to process. When calling about the refund they refused to let me talk to anyone in accounting to figure out how the refund works (strike 3). They mentioned they would put a 'note' on my account, but that's as far as you're allowed to go. I think this business is very shady and has low-level customer service.

I tried to use this service back when Covid was starting. It wasn't a bad process overall. But they knew ahead of time that they couldn't treat me because of symptoms and my age. They chose to still see me and charge for something they couldn't even treat. Now several months later and several phone calls, emails I keep getting a past due amount for this appointment that was like 2 minutes long. Long enough to tell me they don't treat what I have because I'm male and over the age of 50. So basically a waste of time. They keep saying they will remove the charges but after like 8 months still not cleared up. Terrible customer service. I would not recommend.

Worst experience ever. I should have learned from the first time that I had a bad experience. Tried it a second time thinking, maybe it will be different. Doctor took 5 seconds saying I didn’t meet his requirements. They made $5 a second from me. Never again.

On Wednesday before Thanksgiving I was concerned about a wound I had and received prompt service. The doctor I spoke to was kind and firm with what he recommended. Thank you

My son 9 year old son came to me on a Sunday and said mom I have a bump on my gums. I looked and it looked like he had abscess tooth. i knew his dentist was closed on the weekends so I used MD Live to at least get him started on antibiotics till I could call the dentist on Monday. The call went great, it took 10 minutes and the doctor was so nice and he was going to send a prescription to my pharmacy. I waited about 30 min and called the pharmacy and they had not received the prescription so I waited about an hour and a half and called the pharmacy again and they still had not received the prescription. I then called MD Live customer service where after being placed on hold several times I was told the on call nurse would call me back, they never called me back. I called the pharmacy the following day (Monday) and they still did not receive the prescription. I called customer service back again and the lady told me that she did not show that I even called the night before and that my call must not have been escalated for the nurse to call me. In the beginning I was so happy that I was not going to have to take my son to Urgent Care, it was so smooth and then I can not get the prescription so what was the pont in calling at all. Not a happy customer!!!!

Your online stinks! It keeps kicking me off so I can't create an account.

I didnt get a call for my last appt after making progress. Now im worse

Terrible. I’ll never use it again