MDLIVEReviews of mdlive.com

I have used MDLive twice, and both times had a terrible experience. The first time, the doctor forgot to send in my prescription and then proceeded to ignore all phone calls from MDLive. This necessitated a second appointment at 11pm, once they decided they would not be able to reach him. I know things happen, so I decided to give them another shot. I met with a doctor who again prescribed medication, and my insurance requested a pre-authorization. I was then informed, after the fact, that MDLive doctors will not do pre-authorizations. This means I have to schedule ANOTHER appointment with a local doctor to get my pre-authorization. I have wasted hours of my life with this company and will never do business with them again. ETA: the offer to have me call is assinine. I already called multiple times attempting to resolve this issue and was told that they couldn't help me.

I WAS GIVEN INCORRECT INFORMATION ABOUT GETTING A REFERRAL. KEPT WAITING FOR THE EMAIL WITH MY PAPERWORK. YUCK

Very difficult to navigate

I've never know any medical place to refuse you services and this place makes up who they will treat and not if you're going to offer services for certain types of illnesses then do that but to be told they won't treat you with a uti and it says they do and leave you infected especially in these times is not okay...

I booked an appointment for 12:15 EST and now is 12:45 EST and my doctor still isnt appearing yet. Should I wait further?

This website clearly says they treat UTIs, yet I spent 5 minutes on the phone with a doctor that said she cannot that it. $85 wasted. Unbelievable.

They have no customer service whatsoever. There is no accountability for the doctor. He says and does what he wants. He failed to refill my prescription which was the only reason I scheduled an appointment. The MD Live nurse, Michelle, offered no help whatsoever.

During 2020 my terrible health insurance allowed a perk, due to the pandemic, of telehealth visits with no copay...this ended on December 31st. Since I am on a fixed income, with extremely poor health and, unfortunately, destitute, I could no longer afford to continue my therapy. I have a small grant and that would have paid for , at least, one visit per month, but my therapist didn't think it was a good idea. So she sent me a message saying, "She" thought it best to discontinue therapy because "She" determined I was better off with a one-on- one, in-person therapist....even though she knows I'm on lockdown due to my health and the pandemic...I guess it sounds better than saying, you're too poor to continue to receive help from us...after all, this is a business...goodbye.