MDLIVEReviews of mdlive.com

Horrible and unprofessional! I had dr Scott Hacking join the video and then immediately log out and then I got you missed appointment call. I waited an hour for that appointment, then I reconnect wait 30 minutes and get a call that no one is available they can schedule my daughter be seen at 4:00pm while setting that appointment the rep then says sorry that appointment no long available now we can do 5! I just told them no thanks if they are that unprofessional, then I’d rather take my child somewhere I can trust them. They lost all my confidence in their ability to handle anything bc they can’t even get their appointment straight and their dr are unprofessional!

I have been trying to get my daughter an appointment all day to no avail! Doctors either keep having “technical issues” or we get kicked out of the waiting room and get emails saying WE missed the appointment. More of a headache than it is helpful!

Waited for an appointment for over 3 hours. The entire time it said I would receive a call in 10 minutes or less. Then, had my appointment automatically cancelled by the company because it was taking too long. Called to try to keep my place in line and they said that I couldn't reopen my appointment that they cancelled and I would have to wait at the back of the line again. Clearly their system does not know how long you will wait and their customer service department did not care at all to help. I will never use this service again. Waste of time and money.

SCAM. they will not prescribe you anything because its a liability . they will literally read off a script (self care) they want to maximize profit while minimizing liability for themselves.

Website said you could call for help with UTI but I was charged 44 dollars to be told that I needed to go to Urgent care. Very misleading! It was a complete waste of time.

I could not understand the doctor and I tried to get him to call me back and they never did I said the nurses would get back and they never did and the doctor was so broken English it was terrible I'm sorry to have to say this but it was terrible

First, I’ve had 2 good experiences before. But this one was probably the worst I’ve had with all 3 telemedicine companies I’ve used. I called for a non emergency but very painful issue. I let the doctor know what had not worked in the past 3 days and he said he was sending in a certain prescription. The pharmacy called to tell me he sent an OTC Medicine, which turns out is what I told him didn’t work. I called customer service - they escalated the issue as they said it was a problem. The nurse that called back left a message to return her call but immediately sent another prescription. The number to call back was the original number that took 20 mins to get through only to have someone call back 2 hours later. My pharmacy was closed for over an hour at that point. The 2nd prescription is another OTC medicine… I know they are aware insurance won’t pay or the pharmacy won’t have prescription otc meds. I plan to call back in the morning but I doubt it will get me anywhere. I called on a Sunday because my doctor wasn’t available only to get no help. I’ve never had this issue with Dr on Demand!!!

Over a month wait for a dr