MDLIVEReviews of mdlive.com

I'm sixty years old plus and have never written a review. mdlive.com disappointed. I called this 'business' during the covid crisis, hoping to keep a distance from others, as asked of us. I never got the 'doctor's name as he called on a barely useable line. I couldn't understand his 'English' if I could have heard him. I had prefaced the call with a request for a prescription refill that had run out months ago. He looked at the uploaded photo and said "it could be this..." I said that's what the RX treats. He changed his diagnosis..."It could be that..." I pressed him. He said he doesn't have experience to deal with it...go somewhere else. He told me I could wait until the pandemic is over to see someone who might know. I was polite; I'm always polite. A couple of questions...why did technology fail so badly that a landline (I'm one of the few that still has a landline) couldn't pick-up a signal? I prefaced the conversation with requests. If the 'doctor' didn't have experience with it, why did he call? Am I still 'on the hook' for the fee paid for not a lot of results? The insurance company said they would pay for the call, but we all know ultimately the consumer pays. Are companies like this required to represent their end results to the consumer, much like hospitals, where outcomes are 'graded' and 'rated' available to be assessed by the general public in order to make an informed decision? I know this 'doctor' probably made two hundred calls today. I understand the situation we are all in. I'm not reviewing the 'doctor' today, I'm reviewing mdlive.com.

I have not been able to see my previous appointments PDF file that was shared with me or schedule a follow up. Somehow there are 4 accounts associated with my email address and when I try to get a username, it sends me 4 guids, none of which work to sign in or to request a password change. Been very difficult to use the software (and I work in software development and have a pretty strong technical background). My initial setup and appointment were great, just wish I could see the information from the doctor and be able to accept the follow up appointment.

Developed a UTI and had an MDLive appointment. Was easy enough, and picked up my prescription the same day from my local pharmacy. Noticed the next day that only 5 days of antibiotic were prescribed, when in the past, I've been given 10 days due to a hereditary factor. PDR says course is 7 days. Called back 3 days after appointment to get 2-5 more days prescription and nurse declined. I was asking for an antibiotic, not a painkiller. lol What a waste of $55. Now I have to pay another $200 to $300 for an appointment to see my primary care in addition to the wasted $55 for MDLive.

I was given your number from work. I thought it was to get a referral for a Dr. visit to get tested for Covid 19. Turns out it wasnt and wasted my time. It doesnt help the patient when they need help.

I have been dealing with what I believed to be a bad cold or bad allergies for the past 3-4 weeks. Well after the first 2 weeks of cold/ flu and allergy medication, nothing seemed to work. So set up a telemedicine visit with a provider who diagnosed it as sinusitis and prescribed me numerous medications. I set up this appointment for the urgency aspect, and yet the medications took almost 3-4 days to even be called into the pharmacy; and here I am 4+ weeks later taking the medication as prescribed and am still feeling under the weather... The visit felt rushed, like the provider knew exactly what was wrong and hardly asked any questions. For the above reasons, this is why I’m reviewing this as 2 stars; rushed visit, did not feel like the provider was listening, long wait time for medications, and ineffective medications because I am still slightly ill.

I was excited to have this service available to me during this time of the pandemic, and not having to leave my home, with the ability to speak to someone over the phone. The first contact with MDLive was positive and I developed a repour with my therapist on the phone call, laying the groundwork for future phone calls. That was 11-04-202. Then I had a follow phone call set for 11-09. I got an email regarding the appointment, followed the instructions and "clicked here" on the email and it took me to MDLive, and I confirmed the appointment - 11-09 at 2PM. I then received a text asking me to confirm the appointment, so I clicked the link in the text message and confirmed again. 11-09 comes, 2PM and no phone call. I waited 15 minutes and then checked the MDlive website, and there was ANOTHER message on the site, under "messages" from Ms. Gray asking me to confirm the appointment. But by that time, the appointment time had passed since it was past 2PM. I called my Humana Nurse Case Manager, and we called MDlive and explained what happened, and the person we spoke to Connie, said I would not have to do ANYTHING to confirm the appointment she set up for Thursday 11-12, at 3PM. as she would be confirming everything. Well, Thursday 11-12, 3PM came and went with no phone call from my therapist. I went to the site, there was NO RECORD of me having an appointment for 11-12 at 3PM. Both me and my Nurse Case Manager were on the phone with Connie, who CONFIRMED I an appointment for 11-12 at 3PM. So, within 4 days, I was waiting for a phone call from my therapist, 2 times - Monday 11-09 at 2PM and then Thursday 11-12 3PM - and no phone call from my therapist. I don't feel very confident in continuing to make appointments with a medical provider if they are not capable of making and keeping appointments. I am having a very stressful time right now, and after speaking to the therapist the first time, felt like I was going to be able to get the assistance I needed with the stressful situation I am going through, someone to talk to and help me work through this and hopefully give me some "tools" on how to better manage my stress. But, having the appointments but not getting the phone calls from the therapist has done nothing, since the first one, but has added more stress on me because of the disappointment in not getting that phone call, I was going to give your rating one star, but gave you the 2 stars or "poor", because I liked the therapist and appreciated the one phone call I did get from her. I don't believe it is her fault, but the system of setting up the calls and follow through to make sure the therapist is aware of the appointments, and apparently way to many places you have to "click" and confirm an appointment you make on the phone, has a flaw in the system. There is no reason for 2 appointments in one week to get so messed up with "confirmation".

I had appointment with a doctor for my anxiety and the doctor said she would refer me to a psychologist but never got connected with one.

My son and am have been unable to schedule a follow up appointment with the therapists. It has been almost 3 weeks, and several attempts.