MDLIVEReviews of mdlive.com

I had an appointment beginning of December, the dr couldn't help and was very unknowledgeable about my situation, that's besides the point... They billed my insurance and my insurance paid the whole bill. I just recieved a charge on my credit card for $82, I called MDLive and asked why they said it's because i don't have insurance... so they got paid by my insurance and took money from my debit card. The person at MDLive said it wasn't their fault and I had to fight it out with the insurance. So frustrating

I work outside walking around a 40 acre complex routinely climbing structures as high as 17 stories. This is a physical job and it will be 4 degrees out tomorrow night (28 degrees below freezing). I was diagnosed with covid 5 days ago. I am experiencing severe sudden onsets of fatigue and what can best be described as pressure in my sinuses. I also feel tightness in my chest when I exert myself (like what I would do climbing a 17 story structure in 4 degree temperatures). Since the CDC has decided to change their quarantine time to 5 days this doctor (who barely speaks English) tells me I can have one extra day off, then should go back to work wearing a mask. He either could not understand, or chose not to listen when I explained my situation and my symptoms. The CDC guideline is pretty clear, and is only referring to isolation periods for covid transmittal, not care of an individual's symptoms. I do not work in a comfy climate controlled office and can not due a 12 hour shift in these conditions. I know this because I have been doing it for 13 years! I go years at a time without call offs, and am pretty sure I know better than some random doctor what it takes to survive in my work environment. This appointment was a complete waste of time, and I would have been far better off physically going to a doctor willing to listen to me instead of one trying to farm through as many patients as possible. What a joke. Also, I tried to link the relevant CDC website to show the current guidelines and prove my point, but apparently MDlive doesn't like that. For reference, I was referring to the CDC document "CDC Updates and Shortens Recommended Isolation and Quarantine Period for General Population" dated 27 December 2021

I made an appointment Jan. 08 2022. My appointment was with Susan Diamond. I had and still have a sore throat and feel awlful. The Doctor told me 60 year olds could not get strep throat. I had just got over covid and i told her so. Dr Diamond then proceeded to try and guilt me into getting a covid injection. I told her I would not get into this with her. She then said Next time I get covid I would likely die. Long story short i paid 82.00 no meds feel worse and will have to pay more to go to a real Doctor. Will never use this again........... Deborah Howe

I made an appointment with a doctor on MDLIVE and it was confirmed. I received a text saying that the doctor would be calling me shortly. However, rather than actually getting a call from the doctor I received an automated message saying that they were still busy and would not be able to get to me. You had the option to be put in line for a different doctor at an unspecified time or you could have someone call you to reschedule with the same doctor. I chose for someone to call me to reschedule. I waited over and hour and no one called me. I called them and apparently it was not put that they were supposed to call me so no one would have ever called me if I didn't call them. They rescheduled me and I received a text saying a doctor had accepted and would call within 5 min. If not, call the number. Well I waited 10min and no call. So I once again had to call back. They then said I was still in line and I would get a call in 10 min. Then, 10min later I get another automated call now saying I would have to wait another 60min. I feel like I keep getting the run around and will never actually get to talk with a doctor. Keep in mind, they already charged me the $25 for this and I have yet to actually get the service I paid for. So now, once again I am having to call them back as I cannot keep doing this all day long. This is so ridiculous. This is supposed to be easy and convenient, however it has been more of a hassle than actually going to the doctor in person. I will never try this again!!! I would definitely NOT recommend MDLIVE!!!

They just took my card info after saying they couldn't verify my insurance..then twice have me wait a half hour for an appointment..never called back and twice sent me an email that they were sorry that I cancelled the visit..WHILE I WAS WAITING WITH MY PHONE IN MY HAND!!!. Sure seems like a scam to me..better not get charged..

The doctor hung up in my face and I called to speak to someone who deals with customers complaints and was called by a registered nurse and she said it was okay for the doctor to hang up in my face. BAD CUSTOMER SERVICE!!!!! You should NEVER just hang up in a customer’s face!! What type of service did they train them for? Sure not exceptional customer service. I don’t want to contact y’all, so MDlive don’t comment apologizing. I don’t care. The doctors are incompetent and doesn’t know the true meaning of exceptional customer service.

They finally called me at 3:15am in the morning. Just under 12 hours after I made the appointment. Unfortunately I missed the call… you know sleep. And now I get a notification that unfortunately I missed my appointment. What a joke.

When my Daughter set up her video visit appointment earlier this afternoon the website indicated around a 3 hour wait. That would have been at latest around 8:00 pm. 5 hours later, and nothing... For the last 45 minutes the app and the website have indicated that it will be 10 minutes or less. This was our first and last attempt to use your services, as we cannot rely on any service actually being provided. I have also reached out to our insurer to ensure that they do not pay any fee for this service that you have never provided. You have lost another family of customers. It seems we aren't the only ones. Here, I'll paste your only reply to all the complaints in these reviews so you dont have to. Please accept our sincere apology for the frustration you encountered. We would welcome the opportunity to discuss this matter in more detail. At your earliest convenience, please contact MDLIVE customer service at 1-888-632-2738 or customerservice at mdlive.com. Again, we do apologize and hope we hear from you very soon.