MDLIVEReviews of mdlive.com

0 stars if possible. Needed to see a dr for difficulty breathing due to a large amount of phlegm in lungs. Requested video appointment, got a phone call that lasted maybe 90 seconds. Told me to take mucinex. Was told it would be 10$ copay and then charged 82$ which is triple my primary care cost and double urgent care cost and was never really helped. Customer service afterward was worst I've ever experienced. Mdlive makes money by scamming people like me. They should be ashamed of themselves. Stay far away from these crooks.

Can't get a call except for the annoying reminders they are going to call. I don't know how they survive. It makes going to a clinic look like a piece of cake.

I had a scheduled therapy call (not video) and the therapist never called and MDlive said she did call. I had a video visit with a different therapist and she was a waste of my time. I don’t understand why Cigna contracts with them especially since they have very few licensed therapist in my state. They have a lot of social workers but social workers are NOT therapist and should not be used in place of therapists. Taking my complaints to Cigna, though they problem won’t do anything either.

Just had an “appointment” yesterday where I paid my money, answered some questions, and took pictures about my roseacea. Never actually saw a doctor but they looked at my pictures and gave me a prescription. In the treatment plan it said it I could get conjunctivitis. When I sent a follow up question asking if it is possible my eye issue could be due to the rosacea and also asked if there were other treatments the reply was that I only could ask questions for the initial problem . Well excuse me but it was referring to the treatment plan for the original problem so I consider it part of the original problem. They also had this in the treatment plan to hedge their bets “ My opinion is expressed within a reasonable degree of medical certainty. Adherence to these treatment guidelines and recommendations will not ensure successful treatment in every situation. Furthermore, these treatment guidelines and recommendations should not be deemed inclusive of other methods of care reasonably directed to obtaining the same results. The ultimate judgment regarding the propriety of any specific therapy must be made by the healthcare provider and the patient in light of all the circumstances presented by the individual patient.”

MDLIVE has been a service available in conjunction with my insurance. First off, I haven’t even once been able to log into the app. I’ve had technical assistance and then they tell me now everything is fine but it still wouldn’t work. This is the least of the issues. I set up my account specifically because it would accept my insurance. NOWHERE in there did it ask for my insurance information. Nowhere. I had to pay upfront and even afterwards I scoured the website to find the place to enter my insurance info—it didn’t exist. I still foolishly have tried to use the service. Based on the list of minor issues they say they handle, I had made an appointment on three different occasions. These are minor issues and each time they hurried me through and said well maybe I should go to urgent care. In case you are wondering, this is a money mill for the doctors. They aren’t interested in assisting you, they want to push you through as quickly as possible, do nothing, and get to the next person so they can make as much money as possible in a day. Today, I wanted for the first time to access the mental health services (depression). Of course I couldn’t log in. I spent 30 minutes in the middle of the night with an operator trying to fix this. I just got up and again tried to access my account. I can’t log in. It’s USELESS!!!!

They did not charge my insurance and did not contact me. After many phone calls to get reimbursed for the charge they issued still nothing. I was even on a 3 way call with MD Live and my insurance company who did confirm I had coverage. Ridiculous!!

The doctor barely let me say a single word before telling me I probably have Covid. If she would have let me speak, I would have told her that I've had two Covid tests since my symptoms began and they were both negative. This service was a waste of my money and I will go see my regular PCM tomorrow.

MD live is a terrible service for anyone who needs to get in touch with the medical provider they see routinely on MD live. There is literally no way to get a message to the doctor you see on MD live. If you have a one-off, simple issues, I guess this service is fine. If you are seeing MD live physicians for longer term, standard issues, then it's useless. You will not be able to talk to the same doctor between appointments, even for questions about medications, refills of medication if you run out, etc. Instead, they will force you to talk to ANOTHER MD live doctor and STILL will not allow you to send a message to your regular MD live physician. Only use this service if you have a simple, one time problem.