MDLIVEReviews of mdlive.com

Paid the fee. Filled out all questions and uploaded photos for a dermatologist visit. 72 hours no answers. Email their customer service and get told i have to call. Called them and the lady acted like she had no idea what she was doing. Kept saying uh uh uh uh. I told her i had already paid and completed it all though there is no record on my profile. She would not listen to me at all.

THIS COMPANY SUCKS!! THEY HAVE TAKEN MONEY OUT OF MY ACCOUNT TWICE WHEN I HAD INSURANCE WITH A ZERO COPAY. THEN THEY WANT TO MAKE ME WAIT 45 DAYS TO PROCESS MY REFUND! Y'ALL SUCK AND I ADVISE EVERYONE TO STOP USING THIS SERVICE!!

MD Live stands for MD wait and wait and wait. Says 30 minutes or less and have been waiting over 90 minutes so far and still waiting. At least tell us from beginning that it could be over 90 minutes. Not to happy about this experience. And I'm still waiting.

The doctor was an arrogant jerk just like other people have said. This is the worst service. They read off a prompt and literally told me to Google my symptoms and that I was lazy!!! Unreal I will be disputing this charge on my credit card. They talked down to me so bad.

Wish I could give less than a 1 star. The Dr was an arrogant jerk, and didn't do as I asked. I wanted a refill of what I had last time, he refused and halved my prescription instead. I also explained the pharmacy to send it to 3 tines and he still sent it to the wrong location. Probably purposely to be even more of a jerk!

There just taking your money not really concerned about the issues your having , quick to write a prescription any kind ,without even providing at home care..its worthless . They rush you off the phone just getting paid .smh... terrible to represent healthcare like this.

This week I paid for an urgent care teleconference to get a prescription, if needed for COVID. The MDLive website says that the urgent care option is for cold, flu etc. Well, Covid is a virus, so I thought, sure, let's do that option. Plus, under that options it says they can write prescription. When I did hear from MD Live, the physician told me they don't do prescriptions, and that if I my symptoms worsened, then I should go to urgent care. Why would pay just to tell someone I tested positive for COVID!!! Then today for another medical appointment, this time a videoconference, I r'cvd an email that told me to sign into my account, but I didn't get a link. I was unable to find a link under my account. When my appointment time came and I was unable to get into my appointment, they cancelled it! I had to reschedule for another time. While I was trying to get into my appointment, I r'cvd an email with from my yoga studio with a link to my virtual yoga class. My virtual yoga class was easier to access than my doctor's appointment!

Tried to see a telehealth doctor for a rash that seemed to be getting worse. The itching was unbearable. The computer told me it would be 10 minutes until a provider was available for over 2 hours - I never saw anyone. I finally had to give up and try to sleep, but due to my work schedule, I knew it would be difficult to see a provider in person over the next 3-4 days. So I decided to try the dermatology service. After 2 days I got the diagnosis of an unspecified rash - that was why I sent the information to the doctor - to find out what the rash was. Then the doctor gave me medication for scabies which can cause a rash but did not fit my history and symptoms. The doctor even said that she didn't really think that's what it was, but the medication is harmless - so why not try it. She ended by telling me I needed to see an in-person doctor if it didn't work. The medication isn't harmless (it has some potentially nasty side effects and has been known to cause itching, which was already an issue for me). I personally don't take random medications on someone's guess anyway. I get that not everything can be diagnosed online. If it can't be done - don't make up diagnoses and give unnecessary medication to ensure everyone gets a treatment plan - just say that you need to see an in-person provider. I felt they were more interested in doing something to justify their fee than actually determining what is wrong with you or ensuring you get the care you need. I did go to an in-person provider, got two totally different medications (for a contact dermatitis which was resistant to treatment), and told my pharmacy to cancel the scabies medication. The rash is resolving on the correct medication.