MDLIVEReviews of mdlive.com

Even though I have an ISP with fiber internet at 1Gbps and I am in Line of Site located within 10ft of my wireless router or I am on my mobile network. I have issues with the quality of the video during a video call. The video of my provider either freezes constantly and the audio becomes choppy or it looks like I am having interlacing issues or pixelation. Sometimes during an audio call parts of the audio is being dropped.

Care was excellent. Very easy. Physician was knowledgeable, although my symptoms were pretty straightforward. The issue I guess I’m having is with insurance. I was not feeling well when I called and chose the wrong insurance carrier for the app. When I realize this I called and had them change it and they resubmitted the claim. I am still getting notices from them that it is being denied and to go back on the website to make necessary changes and resubmit. I have tried two different times because of the two notices that I have received and there is an option to change everything except for the carrier of the insurance. Not really sure what else to do as I thought when I called later on that day and spoke with a representative she had changed the needed information. I’m a little frustrated.

The initial contact was confusing. No medical history was taken until after the 3rd scheduled appointment. The app is not user friendly. Services from the initial contact until post service review has to be seamless. My experience was not. My provider missed our last appointment. I called to inquire and haven't heard back yet (it has been a few days now). I liked my provider and liked that i could schedule appointments directly and not have to do it thru a 3rd party or app. It's an awesome concept and service and probably under normal circumstances I'm sure there would be more time to monitor things better. I feel the virus probably overwhelmed this service and probably others like it. I'm glad they were available when I reached out. I hope all the bugs get fixed and the left hand knows what the right one is doing. Oh, reminders are sent out but they are only sent out in EST, regardless of what time zone the patient lives. That initially caused confusion. I called and was told nothing could be done. That should be unacceptable.

After the 3rd try, I was finally able to speak to someone. I got a prescription for my issue but it was incorrect and I am unable to reach anyone to get it corrected. I will have to make another appointment to get the correct prescription prescribed. I'm happy it didn't cost anything, though. Thanks!

I usually have great luck with the physicians at MDLIVE, however, my last 2 interactions have not been so great. The physicians were nice and service was prompt, however I don't feel like they really listened to me. I had symptoms of UTI/bladder infection. I have this about once a year and explained to both of the physicians who contacted me that in the past, when I have been given antibiotics, i end up needing treatment for 7-10 days before the infection clears. The 1st physician ordered Bactrim for 5 days and the 2nd physician ordered it for ONLY 3. Needless to say, the infection did not clear up and I'm having symptoms again.

I was in the middle of downloading the video app and my call was cancelled. Also, I had a bad reaction to the meds I was prescribed due to being given wrong meds.

The Rx was not strong enough so the infection did not go away. I had to go to an urgent care center for stronger medication.

First, I will start with the positives and I must say I was satisfied with how quick I received a phone call back from a physician. On a less positive note, he was very quick and prompt and I'm not sure he took the time to fully understand my issues. He ended up prescribing a medication which I'm not sure was very well suited for me. I ended up going to my primary care doctor and she took me off the medicine immediately and confirmed what I was thinking.