MDLIVEReviews of mdlive.com

I have a billing issue that has been going on for over a month. My insurance covers MDLIVE at 100%, but when I logged onto the website it still showed $44. I spoke to both Blue cross and MDLIVE for 2 weeks and many hours, delaying my care in the process. Nobody could fix it or knew what to do. Finally I was told by MDLIVE (Janette on 10/27) to just go through with it and I should get my refund once my insurance pays. (Also Sierra on 11/4 said the same thing later). I did the visit on 10/27/2022. The insurance has paid yet I have not gotten my money back. I talked to Macey today who put in a refund request but said it could take up to 45 days. It seems like MDLIVE is doing everything possible to keep my money as long as possible. It shouldn't take this long, I shouldnt have been charged to begin with. Meanwhile the price still hasn't been fixed and shows $44 if I go to do another visit. Please refund me. I have wasted so much time on the phone trying to get this resolved. It should be simple. edit: Finally, after a month and a half of talking to MDLIVE and my insurance on the phone for what I estimate is 10+ hours, I finally got my refund. It still shows $44 on their website and still hasn't been fixed. I kept thinking I should have done a chargeback instead of spending so much time, but I opted to give them more time.

In the past, last year, although seldom, I saw a doctor whenever I scheduled, no problem until the last one. He was into shaming me and I told him how I felt. No apology or hint of humanity. The next time I scheduled for a doctor, I received a message that the doctor would be late. While waiting, I received a phone call saying, "sorry, blah, blah...the doctor will be with you ... and then inserted "as soon as possible". The webpage repeatedly said "wait time, 10 minutes". I called MD Live, mid morning and was told, "there is only one doctor today". For the whole service area? I tried again the next day, a few weeks later, months after that and always the same, "the doctor is late", and again when I called, "only one doctor showed up today". I began recording my screen and the automatic calls. As a health care professional, I believe my account was 'flagged' because of that doctor, with something like, "do not schedule". It happened again yesterday. It would be both retaliatory, and discriminatory because of the condition for which I was shamed. Regardless of when, before or after the incident, customer service for the most part has been unhelpful and untrained. I have tried asking for the supervisor and was told at different times, "they are in a meeting, there isn't one today, we don't have any and I'll take your information", or anything they want to say. While there are mostly good reviews, I notice they refer to simple and straight-forward interactions. And my guess, many are cash paying customers they don't want to lose. Regardless, this is healthcare and there shouldn't be as many negative reviews as there are, something like 40 + pages of 1 star, 7% of reviewers. I take them more seriously, it's my health. Even if you have a simple medical issue, I'm no longer certain that MD Live will treat you respectfully and professionally if you even hint at questioning the doctor. My healthcare insurance carrier is investigating what I am saying. Having called the state's medical licensing board, the Centers for Medicare and Medicaid Services, and other regulatory bodies locally and nationally, I hope they are as well. I certainly will not send anything to the email address MD Live answers these reviews with. Giving them them more data only invites further discrimination. There you go, my 30 years of healthcare professional 'two cents'. Edit: That's it, a stamped reply, "We are committed to patient satisfaction and would like to improve your experience" along with a standard generic email address: letushelpyou @ mdlive.com? If you had any inclination to help, you would be transparent and accountable, provide me with a number to a real person, or call me. I don't do resolution by email. Apology not accepted. Just pouring salt into the wound, no pun intended.

Leslie Ann Williams is the worst doctor they have. She got an attitude that I didn't remember what antibiotic I was given a year ago and when I tried to explain to her it was so long ago I didn't remember she hung up on me

Waited over 3 hrs. Schedule a doc. Apt. Doc. Didn’t show up to work. No one called to let me know my schedule had been canceled!

I have used MDlive twice now. Both times it was a waste of time and money. They do not prescribe antivirals for COVID. This was not clear in the information they have you read. It says "if you have kidney or liver disease, we cannot prescribe antivirals." It does not say we will not prescribe them at all. Anyway, both doctors very courteous that I talked to, just rather useless.

I tried it and it was exactly as crappy as everyone says it is. They never call you back and say you missed the call. If you value your time, dont waste it here. This is utter BS

Dr prescribe medication that cost $1000. Claimed drug company would lower cost. Company does not lower for Medicare. Furthermore they are closed on Saturday. Tried to get them to reconsider by contacting you. The pharmacy also reached out. No reply. Pharmacy closed at 6:00 pm.

What a person does not expect when they’re in pain is to be discriminated against by their healthcare professional, who then proceeds to delete their account and refuse aid, and then to spend THREE HOURS jumping from call to call, TRYING to get help, only for it to take three people to fix the deleted account and say that the discriminatory experience is the only one I’m allowed in 24 hours, but scheduling will contact me in the next day or so.