MDLIVEReviews of mdlive.com

Made 2 appointments and the doctor missed both of them... But MDLive will send you an automated message to say you missed it and that you will have to reschedule. On top of that, once able to get in touch with a doctor, they sent the wrong prescription to my pharmacy. So this service is essentially useless. A huge waste of time, and in the end you're left with no cure. Truly an embarrassment to the medical community and should be shut down as it looks like some sort of more serious negligence is bound to occur if it does not remedy itself.

Absolute Trash. If I could leave no stars I would. Waited two hours to talk to someone. Then got a phone call at 4:43 pm saying my doctor was ready. Just needed to accept the video in the next two minutes. I accept the video and it says I missed it the expected consultation was at 4:27 pm. Then I get an automated call saying I missed the appointment and if I want to be seen I have to wait again over 60 minutes. I better not be charged. I've used this system multiple times because it's what is provided through my insurance and I've never had good experience.

Terrible. I have scheduled twice and both have been no shows. First time, I waited 45 minutes and the service disconnected; doctor never showed. Next day, had an appointment scheduled and at the time of the appointment, I received an email canceling the appointment. Don't bother.

Setup an urgent care call because my closest urgent care isn’t open for a few hours and my 3month olds doctor is booking 3-6 months out and said zero chance for a sick visit. 10 min wait , hour plus and 4 auto calls and 3 calls to agents later still no eta. First agent answered when I said hello hung up, second had bad call quality (Dialpad, Zendesk talk these are issues I get it I work with a call center). Third agent, well we are busy, no we don’t track call volumes or numbers waiting in a queue… oh you work at a call center. No I just can’t share that info or estimate times for you… why lie about having queues? Seriously poorly trained phone agents and a severely understaffed medical staff. At this point I’ll just take the hour drive to the hospital since Cigna and these Telehealth folks might get back to me on the return trip. What a waste of time and resources.

MDLive is provided by my insurer as a free option.. it seems like a scam because none of their doctors will prescribe any medication to me, preferring to refer me to a specialist. They can’t seem to do anything other than turn you to someone else and say they don’t feel right making a prescription without examining you. What’s the point of telemedicine if I just speak to a telemedicine doctor who says I’d have to see a doctor in-person for everything. Also, the wait times are super long and customer service is rude.

Scheduled a wellness screening, got my lab test done, 2 hours before my screening appointment my doctor cancels, they make me reschedule with the same doctor two weeks later and she doesn’t show up to the appointment this time. I call the hotline, all they did was tell me they’d escalate which literally translated to they’re going to do nothing. So now I’m stuck and can’t reschedule and don’t know what’s going on with my health because the doctor can’t show up for her appointments and they won’t let me schedule with another doctor.

They scheduled an appointment and when my provider did not show up they charged ME. When I tried chatting with customer service to resolve this I kept getting kicked off their site. Finally the chat agent tells me after chatting for over 30 minutes that I need to call their hotline for assistance. So I tried calling and have been on hold and no one is available to talk

So annoyed. My second time with MDLive. Gave them a second chance after first chance wasn’t great. First time, they prescribed a med my pharmacy couldn’t fill. Pharmacy and I reached out with no call back. I never got the med through them. Second time. I’ve been coughing for 4 days. Got on a call and they basically told me to take over the counter meds that I’ve been taking but are not working. But they didn’t listen. Told me to call back if this didn’t work. So great, I’d be out 2 copay’s instead of giving a prescription cough med.