MDLIVEReviews of mdlive.com

Physician very rude and hateful

I’ve called in the past a couple times for inflammation relief for my stomach (as I’ve had flare ups) and I was prescribed the same tapering dose of steroid medication without argument. I’ve gotten in a call from 2 providers today and they both denied the treatment for my flare up (matter a fact one of them tried prescribing me an doxycycline which isn’t for inflammation alone ..it’s an antibiotic). And I had to deny that as it doesn’t make any sense to take. And the next provider straight up denied me of any treatment. I’ll be going to a care now today instead.

I had a phone visit on 11/19, and today, a month later, had $55 randomly taken out of my account. I have insurance, Cigna to be exact, so there is absolutely no reason why I was charged as if I don’t have insurance. My max copay should have been $20. Now, I have to waste my time disputing this charge with my bank. I have been on hold for hours trying to get this resolved. I do not recommend MDLive to anyone after this experience.

This place is in the business of. Can't get it right. Just waited five and a half hours to get my doctor's to finally call and when they did it was under my wife's name instead of mine

The worst experience. I was talking with an excellent therapist for 30 minutes, then Spectrum shut off the internet in my neighborhood. I was not given any opportunity by MDLive to reconnect with the therapist, and customer service actually yelled at me several times stating that I had had no appointment. I have several emails reminding me of the appointment, but MDLive said it never existed. I was then sent an email saying I would be charged $50 for missing the appointment. Waited over 30 minutes for customer service, and then was told to write an email, then the email said to call back and request a supervisor, and the call agent did not want to put me through to the supervisor. Nightmare service. Second experience on 12/20. I attempted a second meeting with the doctor. I was required to get a 'code' to verify my email. I began the request at 9:45am for the 10am appointment, and am still on hold at 10:06. The code never arrived after several email requests and I was barred from the appoiontment. If I am charged a $50 fee then I am filing for fraud.

Had a virus/flu, was having trouble with my airway becoming too inflamed for me to catch my breath. Dr. would not give me any steroids or zpack which has always been standard practice when I have this problem and has always worked. Dr. told me to go to the emergency room if I was having trouble breathing..gee thanks, real caring. This is exactly what I was trying to avoid.

This place is a joke. I have been waiting for 2 days for an appointment. I get the appointment and the "doctor" won't even help. My husband called the day before and he received help, and all I got was a waste of time. So beyond frustrated. The doctors (if you can even call them that) don't care and will not do anything to help you. Go anywhere but here if you want to actually have someone caring and competent to help you. If you must go here avoid Gregg Kling like the plaque. He can't call himself a doctor if he doesn't actually help anyone. He is a joke, and I am so frustrated. Now, I have to spend more time tomorrow going to the doctor's to get the help I should have gotten today.

Update: I am posting on all social media accounts I and my network of friends have so this reaches a larger audience. Appalling service. During the phone triage I’m asked for my symptoms and I say I have a double ear infection. How do I know? I’ve had about 100 ear infections in my life. I just need a doctor to call in a script. Fine — $55 paid up front. Then Dr calls me after I’ve paid the money and immediately tells me they have policy that they don’t treat ear issues and I’ll need to be seen by a doctor. What an absolute scam. If this is the “policy” you have then tell me at triage.