MDLIVEReviews of mdlive.com

Company is listed as MDLive for Cigna, but didn't confirm that my Cigna supplemental ins plan covered this visit. I have now spent over an hour on the phone with MD live and Cigna trying to resolve this. Cigna has never heard of them. I am totally befuddled . Definitely do not use unless They clearly acknowledge that your insurance covers the consult.

This was a colossal waste of time. 4 hours spent trying to simply get a prescription filled. The medical consult took 4 mins. The Dr gave very little information then called in a drug known to be very ineffective. 3 calls to MDlive, a trip to the pharmacy where I found out they had called in the incorrect drug and finally a phone call from someone claiming to be a nurse to say they won’t be changing the prescription. Will never use this service again. They are extremely inept and unresponsive.

Not off to a good start. My PCP recently moved to another city so I was stuck looking for a new PCP, went through mycigna to find one and found that I could see a PCP online, which is more convenient. I created my profile, inputted my HSA card to pay for visits, and scheduled a visit with a PCP by the name Dr. Amer Sayed. Upon appointment time, I logged in about 10 minutes early and waited. At appointment time, my screen changed as if the doctor had finally logged in, my camera turned on (when you schedule you have to test your camera and mine was working fine) and then not 5 seconds later, it goes back to another screen and says "thank you for your visit today, a consult report will be ready shortly"....I never saw the dr! So I called the customer service line, they apologized and said I wasn't charged but that if I wanted I could still be seen by phone, I said that would be fine and it would be today. She then tells me I need to input my card information again and its a secure line, so she puts me on hold and then comes back and the automated system says for me to input my card info and press pound, which I did, and nothing happened, I waited, and waited, and nothing. Asked if the rep was still on the other line, silence.....so I go back to my online account and nothing is available for today until after the weekend, So I found another dr who had visits available for Monday, it shows 3 times slots and then a spot to where it says "click for more time slots" so I click on that and the next page says "sorry this dr doesn't have any appointments available....lol ok. Im not making this up.....SO....I find another dr, and she has appointments but not til Tuesday, so I say the heck with it, might as well, so I begin the process of scheduling it, when I get to the part where I need to input my card info and initial that I authorize everything, I click on continue and it says "your transaction is declined" problem is my card is fine, its an HSA card that has over $700 in it. The appointment is only $25 dollars. This experience has been one for the books. Doubt I ever use them again. Id rather sit in a lobby for hours than have to deal with this again.

My health care provided works with MDLive for telehealth services. Once I was transferred to MDLive customer support, the experience was horrible. The lady I spoke with was rude to the point she said she didn't know why I was speaking with her. I asked to speak with her manager and she hung up on me.

While the service is convenient, and fast and helped me get treated for ADHD; the flat out refusal to allow their psychiatrist to fill out a simple medical form for my DOT physical stating what medications they have prescribed me, and wether I am currently stable or if I have restrictions preventing me from safely operating a CMV is really screwing me. Have possibly lost an employment opportunity and may loose my CDL as well because of the refusal. It is utterly irresponsible to refuse to fill out paper work for patients under their care. I will cease to continue using them and find a responsible practice going forward.

2 days in a row the doctor didn’t show up to my appointment. Waited on their customer service line for 30 minutes and nobody answered. Now their website login is broken.

Absolutely terrible company do not use! They will tell you they take your insurance and will let you set up an account. Then later on after you have been seen, they will come back and tell you due to some kind of little intricacy they don’t take your insurance. Stay far away from this company, even if your insurance company tells you they will cover being seen by this Teladoc, do not use! In my case, they told me they take my insurance, I gave them my member ID and group number, all of my info, and they said yes of course we take your insurance no problem. After I was saying, I got a message. Three days later telling me they cannot verify my insurance. I even had my own insurance reps reach out to them on two different conference calls. In the end due to the nature of my visit, they told me they do take my insurance, but not for the visit I went to them for. A total fraud, do not waste your time.

I am shocked to see how many good reviews this gets. I am new to these types of services and my Cigna insurance offers this. Seems like a great concept but this has been my experience: I booked a 12:30 appt and at 12:15 they sent an email telling me about my upcoming appt and to be ready. At 12:33 I get an email it's canceled. I have to call them and the hold time was about 15 mins. Agent reschedules for later in the day and then no one calls for the appt. Um? I look forward to the same canned response others have gotten and the opportunity to waste more time with their offer for me to email them. Like what are you going to after the fact? CIGNA YOU NEED TO PART WAYS WITH THIS SCAM.