MDLIVEReviews of mdlive.com

Dr. Reed was horrible. She came into the appointment with a bad attitude. Didn't listen to my medical history. Gave terrible advice that made my condition worse after refusing to give me the medicine I knew would fix. 2 days ago I visited an urgent care facility and was perscribed the medicine I was requesting the previous week from Dr Reed that she refused. I am now already better just 2 days after a much better doctor at a urgent care facility treated me with the understanding that I know my body and what eliminates a sickness that I have dealt with for 30 years. I will never use mdlive again and I would recommend everyone stay away

This was a horrible experience. First and foremost screening questions are geared toward doctors giving you a specific diagnosis which they won't deviate. They don't ask detail questions from patients to assist them with diagnosis. It's clear they read from a computer prompt. The initial call I made with one Dr., I accepted their rational. After their suggestion didn't work and I spent $ on the call and medicine, I called them back to give additional input about my body and how the previous support didn't that work and I was totally disregarded and disrespected. The 2nd Doctor over talked me, would not answer my questions, told me to go to urgent care, and told me to request a refund and then hung up the phone while I was speaking. Well when I requested a refund they said that my conversation was under review. Horrible.

After taking over a quarter it a thousand dollars from me just for my first session, the "doctor" decided a few minutes in a was too much effort and ended the session. No refund offered. How is this legal?

Imagine a patient of yours trying to solve a medication problem, and customer service refuses to answer his emails. When he calls to get help with the medication he has been prescribed by one of your providers, he is told there is nothing they can do. This has caused a serious problem resulting in self-medication because MD Live refuses to get a message to the provider, to set an interim appointment before the next regular appointment, or to help in any way. He must have contact with the provider for a medication adjustment. If MD Live cannot handle this core task, it is hard to imagine why it is in business.

The Google Chrome browser isn’t supported for video calls so if you spend $290 for an appointment and then miss it because “this browser isn’t supported” when you try to log in ahead of time, it’ll be another $50 rescheduling fee. Kick rocks, I’ll go somewhere else.

I was charged $25, did not receive help or a prescription. I was able to self diagnose and the provider agreed, yet did not prescribe. I had to turn around and go to an in person facility and pay another $25 fee on the same day for the same diagnosis.

total BS service and company, dont waste your time see a normal doctor. Used it a few times for convenience and it was total disaster. They cannot do prescriptions or any tests. Chat GPT is better doctor than this joke telehealth.

I had an appointment scheduled for 5pm on Wednesday February 7th. I tried going online to cancel and couldn't get into my account because I couldn't remember my username. I tried to have it recovered but the Email I received didn't have it. I called at 4:55pm on February 6th which is more than 24 hours in advance. By the time I my call was answered and I got verified it was past 5pm which is beyond my control. Because of the representative on the other end of the phone not canceling the appointment I got charged a $50 late fee. When I called about this charged they said it was because I didn't give 24 hour notice. When I explained the situation the representative on the other end of the phone said that regardless of what happened it wasn't cancelled within 24 hours and I will not be refunded my money. I called this ripping off your patients. I will never use this service again due to this terrible experience.