MDLIVEReviews of mdlive.com

Horrible experience trying to get a refill on my blood pressure meds. Susan Diamond was the MD who saw me after I told her I been running out of my blood pressure meds almost two weeks I have taken the meds in the last few days, but she canceled my meds saying it’s considered a restart. Inconsiderate people not concerned I need my meds for blood pressure more so worrying about their rules. I hate the service and they are not kind people.

I would not recommend MDLive for their counseling services. My daughter felt she needed some anxiety support to deal with some college stress so we set up an appointment with MDLive since our BC/BS policy recommended it. On her first appointment with her therapist, the therapist never showed up. It was later discovered that her therapist thought the appointment was at 11am (my daughter's appointment was at 11:30). The therapist never realized her error and berated my daughter for not showing up on time via the messaging app and then closed it out so we couldn't reply. My daughter was already upset from her anxiety so this experience just added to it. We rescheduled with another therapist and that went smoothly, but the therapist had the flu and my daughter said that there was several times that the line went quiet when the therapist should have responded. My daughter got the impression she was muting her line so she could cough. At her third appointment with this second therapist, the therapist canceled her appointment 10 mins after it was supposed to start. No reason given, she just got an automated text message saying it was cancelled. Will not use again and will not recommend it.

Absolutely horrible care & general set up service. The phycatrist are more like bullies than actually being trained to help and the service overall is just out to take advantage of people to make a quick buck. If their system lags on login making you even a minute late to an appointment, they'll have you charged as a no show before your appointment is even scheduled to be 5 minutes in! If there are ANY technical problems, there is no leniency. They don't care to try to call or give any buffer, they just flag you as no show after a couple minutes to make their money & move on.

I had an ear infection and called to hopefully get an antibiotic to tide me over until I could find a specialist. I paid $63 to be told I can’t be given a prescription without seeing the ear. Why allow a call in then. My conversation lasted 3 minutes

It’s very glitchy and it took me 30 minutes just for the site to register my information in order to set up an appointment. Then when I finally spoke to a doctor, the only thing that was recommended was for me to go to the ER. I can’t afford that. And it cost me $82 just to be told to go to the ER. I’m pissed. I could have just used google for that information.

I had a scheduled video call with Dr. Laura Wade at 11am. By the time I had logged in to join the meeting she had cancelled it at 11:02 am!!! I guess as a doctor she really care at all about her patients. I called customer service and was informed that she is not supposed to do that until 10 minutes have passed. My call would have taken 10 minutes of her time tops, a simple request for a prescription refill. 1-star to the app for not disallowing doctor’s to cancel within 10 minutes. 1-star to the doctor for obvious reasons… what a waste of my time… will never use this service again.

Absolutely the worst. I had my appointment on a Sunday was prescribed with anxiety medicine. It is now Tuesday and I still don’t have my prescription. No one is helping me. It’s a really bad look on their part. Alls they say is a supervisor will call me back and it never happens. I am not sure how a program like this works when you can’t even get your meds. What a freaking joke!

I pay a lot for Cigna! Even though the options for the treatment that I chose on your website are available provider Cherisa Sandrow decided to not provide me any treatment after I submitted payment. Money was taken from my bank account and absolutely NO treatment was provided to me today. Cherisa Sandrow decided told me to go to urgent care and that my money would not be reimbursed. Basically you stole my money, provided no treatment and gave me nothing but a hard time when I’m sick and needed care. This is not how people should be treated! If no treatment was provided then just give people their money back