MDLIVEReviews of mdlive.com

The pediatrician did not to word that I said and refused my child antibiotics. She told me to do everything that I had already been doing for two weeks and I told her that my child was getting sicker and not better. She said I know it’s frustrating but continue doing the same thing. She wrote down in her chart that she had a sinus infection but didn’t give her anything. Anytime I’ve had a sinus infection I’ve been given antibiotics. Now I have to wait 24-48 hours for a supervisor to call me back and 24 hours to make another appointment. I’m so disappointed in this service.

My daughter was diagnosed with type A flu 2 days ago. I started having the same symptoms had a call and asked if they could prescribe Tamiflu. They said no. Not once in the past 2 years have I called them and they actually prescribe something. I don’t know if they are under strict regulations or are just incompetent but not wasting time or money anymore

I have been using MDLIVE for over one year and been very happy with the Therapist. But I will no longer be using the service due to their very questionable billing and customer support. With each therapy appointment, I am billed random amounts varying from $35 to $108 per visit, despite having the same insurance throughout. I have spoken with customer support on four occasions and have yet to understand the cause of the ongoing problem. They have asked me to "Ignore" the transaction details on their website until I see the charge on my credit card. After the charge is observed, I can call customer support and request a refund that takes 45 days to process. No thanks, I'm done.

Spoke to a doctor for less than a minute, told them I had a severe sinus infection.she asked do you have allergies, I said no I get sinus infections and need help to over come them, I'm usually prescribed a steriod nasal spray and she called in a prescription for over the counter allergy medicine. I paid $48 for Zyrtec.

I had phone visit with doctor Jimmy Jaimy Honig. I had heavy flu and she only gave me regular medicine to take. She seems didn’t care with the patient situation. I suggest not to pick her for a visit next time.

Very unprofessional staff and they will charge you and your insurance if you don’t pay attention. Used them only a couple of times and when I realized that they were charging my account and my insurance I called them. Of course someone from Bangladesh or India is going to answer and lecture you about their no nonsense theft. Don’t bather to use them. Not helpful. They’ll tell you to go to the doctor and still charge you. I am so sad that American has come to this point that anyone can scam you.

I had a telehealth appointment with Onyinye Ugboaja today through MDLive. It was my first time using the service and probably my last. Even though all info was input into the MDLive online portal, Onyinye Ugboaja made me repeat everything. Onyinye Ugboaja was aggressive, rude and extremely condescending. She did not listen to me at all She even had the audacity to state that my doctor didn't write my PRN medication script correctly. The kicker is that she submitted notes that she educated me on my condition and recommended a particular diet. She never discussed any of those things with me. In fact, because she was not pleased with the way my doctor wrote my script, we disconnected the call. She did not do a refill. I contacted MDLive Support immediately after the call. The rep who answered told me that the doctor completed the visit. I asked the rep to look to see if the refill was done. Once she checked, she saw that no refill was done. I asked for a refund or to be scheduled to see another provider. The rep told me that she would escalate to MD Live's clinical team and transferred me to a supervisor. No one ever picked up. I was told to leave a message. I called MD Live three times. On the second call I was again transferred with no pick up. On the third call, I was told by a representative that the first representative never escalated to the Clinical team as she told me she would. What a scam MDLive appears to be.

I was using MDLive for my mental health. It was already a big step to take and to finally find a therapist that was just perfect was amazing. After almost a year of using it, I got an email for the first time stating I had an outstanding balance. I had received no other notification from them or my insurance stating this. The balance was for $515.00! The providers I was using were not covered by my insurance. They took a year for me to be notified of anything. For mental health, my BCBS Insurance goes through a 3rd party for insurance. There is nothing when starting that discusses the providers may not take the 3rd party insurance. Customer Service has been horrible and wants to blame Insurance. Insurance wants to blame MDLive. All the while, I am sitting here now without mental health care. The lack of empathy has been horrible through my experience. First, why wait for a balance to get that high before notifying a patient?!