MDLIVEReviews of mdlive.com

I logged in at 2:40p for a 2:45p appointment. While still waiting for the provider I get a call at 3:00p saying I missed my appointment. I selected the option to speak with customer service from the call. I informed her that I was still holding for the provider to come on the call. Her only option was to reschedule. Technically, I'm still in my appointment window so why don't you get the doctor on the call? I asked for a refund and she said it will take 45 days to refund it but I will have to call back tomorrow to initiate the process. I read all the bad reviews but decided to give them a try because it was convenient. Trusting in MDLIVE was a big inconvenience! One of those scams where it's easy to get in and hard to get out. You can't delete your account if you want, only disable it. No need to have my account hanging around if I'm not going to use it. Don't sign up, believe the reviews, don't waist your time and your money.

i had a consult for red eye thinking that my antibiotics was causing the red eye. they diagnosed me with pink eye which might be allergy or bacterial or viral and to just take an antihistamine in case it was allergy. i asked if it was safe to take my antibiotics still and was told it’s ok. a few minutes after taking the antibiotics, i developed rashes and difficulty swallowing and had to go to the ER for treatment of anaphylaxis. i felt like the doctor was in a hurry and was dismissive of symptoms.

Worst experience I've had with a doctor. I was told by my GP that it would be a week to get an appointment with them so I scheduled a video call with MDlive's urgent care. I've had a headache for 6 days so she told me that she would give me a referral to see a neurologist. When the referral didn't come through, I called customer service and they said that the urgent care doctor wasn't authorized to provide a referral and that I'd need to schedule an appointment with their GP which would be a 5 day wait and I'd have to pay again. They should tell you up front that their urgent care doctors can't give referrals. Seems like a big money grab with horrible customer service and patient care to me. Don't waste your time.

When I initially used MDLive's services to connect with a therapist, the price listed was $0, indicating no cost for the therapy sessions. Based on this information, I proceeded with multiple therapy visits. To my dismay, MDLive subsequently charged me for these therapy visits, leaving me with an unexpected balance. Upon contacting their customer service to address this issue, MDLive altered their website portal to reflect that therapy visits would cost $30 each in addition to what they collect from Cigna. This change conveniently appeared only after I had raised my concerns. It is important to note that MDLive has already been compensated by my insurance provider for these services. Despite this, they falsely advertised a price with no copay and are now attempting to charge me an additional $60 for the virtual visits. This practice is misleading and unethical, causing unnecessary financial stress and undermining trust in their services.

This company stole my money… when you do an appt with me live, it requires you to give your debit card information along with your insurance information… the company doesn’t even attempt to bill your insurance they just take your cash out of your debit account. It’s a huge scam, and if you go look at the BBB, it happens to everybody who uses MD live.

What a waste of time and money. They can't prescribe anything. They tell you to go to the ER for any lab work. The doctor answered all questions with a very arrogant attitude to boot. Save yourself the hassle and go see a real doctor, not these charlatans. They're less than worthless when you need help.

I needed antibiotics. I’ve already been on steroids for two weeks taking Sudafed for a week and a half. She said that they cannot diagnose your problems. My ears have been hurting and popping then why did you accept my $15 It was one of the questions do you have ear pain?

Everything went wrong. Said we still had a balance when there was none. Threatened my wife with collections. I verified with our insurance company all payments were made, the called MD Live back and they said the very next day we have a zero balance. Their billing staff is pure idiocy. Oh, and the doctor was the worst online MD we’ve seen. Cold, callous, and would not provide my wife with a non-narcotic prescription that had worked previously. Useless. If I could give negative stars, I would.