MDLIVEReviews of mdlive.com

Response from MDLIVEDec 17, 2018

Hi Janice, we are so sorry about the problems you encountered using our services. We realize it is very frustrating when you are not feeling well and are trying to seek medical help. We have escalated your concerns, and someone will be in touch with you as soon as possible.

Response from MDLIVEDec 17, 2018

Hi Sydney, we are so sorry about the issues with your call. We understand your concern about not being able to understand your doctor. Understanding your condition and the treatment instructions is extremely important. Please know that it’s never inappropriate or impolite to ask your doctor to repeat what they’ve said or to speak more slowly. Even if you have to do this several times, your doctor shares your goal of successful treatment. We are very concerned about your experience and would like to know more. We have escalated your comment, and someone will be in touch with your shortly.

Response from MDLIVEDec 17, 2018

Hi Wendy, we are so sorry about the problems with getting your prescription. We are very concerned about your experience and want to speak with your further about this. We have escalated your issue, and someone will be in contact with you as soon as possible. Thank you for taking the time to give us your feedback.

Response from MDLIVEOct 29, 2018

Hi. We are very sorry that you did not receive antibiotics or stronger medication for your condition. However, our doctors do not take the decision to prescribe antibiotics lightly, as there are risks associated with antibiotic use that need to be carefully considered. If you disagree with the diagnosis, we always encourage you to seek a second opinion. We would also happy to reach out to you to discuss your concerns. Someone will be in touch with you soon, thank you for taking the time to give us your feedback.

Response from MDLIVEOct 29, 2018

Good morning, we are so sorry about the problems with receiving a note for your son. We have escalated your concerns to our customer service reps and someone will be in touch with you shortly. We hope he is feeling better!

Response from MDLIVEOct 29, 2018

Hi Henry, we are sorry about the technical difficulties you experienced using our services as well as the confusion with getting in contact with a doctor. We have escalated your concerns to our customer service team and someone should be in contact with you shortly. Thank you for taking the time to give us your feedback!

Response from MDLIVEOct 26, 2018

Hello. We are very sorry that you did not receive antibiotics or stronger medicine for your condition. However, our doctors do not take the decision to prescribe antibiotics lightly, as there are risks associated with antibiotic use that need to be carefully considered. If you disagree with the diagnosis, we strongly encourage you to seek a second opinion. We also understand your concern about not being able to understand your doctor. Understanding your condition and the treatment instructions is extremely important. Please know that it’s never inappropriate or impolite to ask your doctor to repeat what they’ve said or to speak more slowly. Even if you have to do this several times, your doctor shares your goal of successful treatment.

Response from MDLIVEOct 26, 2018

Hi Steve, we are so sorry about the issues you had with receiving the medicine you needed. We are working to improve this for the future, and we greatly appreciate the time you took to give us your feedback. We hope you are feeling better!