MDLIVEReviews of mdlive.com

MDLive was convenient to use as I realized I caught pinkeye again over the weekend and it decided to present itself on a Sunday night/Monday morning at 2:30am. The only issue I had was the doctor that I spoke to the second time I had to use the service would continue to over talk me. I don't know if she was busy and just was anxious to get off the phone or just rude. Other than that, the service was satisfactory at the time of need.

The registration process took a bit longer than it should have, but, the doctor called me back very quickly. I was unimpressed that the doctor could not tell me if the medicine he prescribed for gas pains was available over-the-counter (it was). A good service, especially since it is free with my insurance and available when other doctors are not in.

Registration process had some difficulties on mobile browser. Presented with dropdowns for my DOB, but then given an error saying I need to input my DOB as MM/DD/YYYY... except you can't do that because you're just selecting from a dropdown. Then I selected that I have a primary care physician, despite not being offered a box to input their info, I got an error saying I need to input their info to continue to the next page. Finally hobbled my way through registration and requested a call, which was quoted as "less than 15 minutes." After about 45 minutes I called to see if there was an update ETA or some issue, only to be told they tried calling but there was no answer... But I had no missed calls or voicemails. When I finally got connected with a physician, it was smooth sailing. A whole 5 minutes or so. Hoping now that the registration hurdles are passed, future uses will be easier.

No doctors available for WV during the night and no notifications that they wouldn’t be available until 6am.

This is the second time I have used this service, again with some disappointment. I had difficulty understanding the doctor and we kept talking over each other. I tried to tell him my background history (that is already in the app) and why having a cold is currently not a minor issue. I saw my primary doctor today and was diagnosed with pneumonia again. I did simply think I had a cold but the physician on md live was somewhat unsure why I was calling and somewhat chastised me for staying home for a cold. First I did try to tell him that I recently failed 2 pulmonary function tests and he asked how that was relavent, I am a registered nurse, it doesn’t take a rocket scientist to know that anything affecting breathing is going to be an issue when you have a cold too. Secondly in my job I work with medically fragile clients so showing up at their home with an infectious disease (even if it was just a cold) could be life threatening to them. So asking for a doctors note seemed like an inconvenience from the doctor and totally unnecessary. I am not sure I am willing to try the service again. Your doctor made me feel stupid (which I am not). I am glad I followed up with my primary doctor who knows my health history because these dial-a-doctors do not read your history.

The video conference needs to work. I had red eyes and the ability of the doctor to see was important to make sure her observation agreed with mine. The video is critical. Other than that, I think the doctor was fine and the service is worthwhile.

Really didn’t give me a medicine prescription to help with a sinus infection. Only prescribed mucinex and nasal spray. Had to end up taking some Ed-a-Hist tablets that my wife was given by a regular dr to stop my nose from running off. It had done got so raw I couldn’t touch it. So wasn’t very impressed with the results. Not sure that I will use again if this is how it works.

Called 2xs after being having symptoms of sinus infection 1st dr said I had sinusitis but didn't like treating with antibiotics. 2nd dr 1 week later said I had symptoms but nasal color didn't meet criteria for antibiotic prescribed $175 nasal spray. Get real I can go to urgent care and pay that anx get the ex I needed... exactly what I did .. hmmm antibiotics clearing it up. Dr in urgent care asked why I waited so long. Told them I called tell medicine.he shook his head.