MDLIVEReviews of mdlive.com

I would give a zero if possible. They are a fraudulent service who make false promises and do not deliver. You risk your health waiting for the doctors who never call, even as their automated robots call you and promise that, even though the doctor is late, the doctor will call "as soon as possible." You might as well wait for Godot. The doctor never calls. I have never dealt with such a duplicitous and deceptive enterprise.

I have the flu, the dr confirmed it on the call. When I asked for a note for work missed the dr said only for today. I stated the documents online they make you attest your read state: If you have already missed work or school due to your illness, your MDLIVE doctor can provide a note to excuse up to two missed days before you had your MDLIVE visit. To receive a doctor's note to excuse your absence, simply request this from your doctor during your MDLIVE visit.the Dr said that is not an option or.possible. waste of time and wpuld.never recommend. I went to an urgent care and got the help needed and a note.

Absolute waste of time. I get a yearly sinus infection, I know my body, I know I need the antibiotics and Dr. Bishop wants me to treat it with ibuprofen and Flonase. He did not care about my history or that I know my body and what I go through every year. An absolute waste of time and energy when I already feel like garbage

I have used MD live multiple times before, and have always had good experience with it. That changed today. I had an appointment with a Therapist at 1 pm, they called me at 1:03 pm and I was on hold, waiting to be connected to the provider. At 1:04 pm, the provider marked me as "no-show", and I received an email at 1:05 pm telling me that I will be charged $50 for a no-show fee. I called the customer service line using my husband's phone while I was still on hold with MDlive on the other. I wanted to let her hear that I was still on hold for the provider and I was not making things up because she can hear their holding tone while speaking with me. This customer service agent was very unprofessional and disrespectful. She would not tell me whether she put me on hold or whether she was looking up a solution for me. She would just stay quiet for long periods. It is ironic how they offer mental health services for customers, yet they add on to your stress through bad service and unprofessional people. I am starting to think that this is a scam - just not sure who is behind it, whether MDlive, the provider(s), or both.

I have a psychiatrist I see on a regular basis with MDLive. My first attempt to try to get a refill on my psych meds took 5 phone calls & no resolution or any attempt made by MDLive. I was transferred to five different answers. I complained to my psychiatrist during our regular appointment. She assured me that I could call into the nurses line if I needed any refills. I did yesterday I was on the nurses line for over one hour without any results. I was transferred by your “qualified” nurses for some reason to the mail order aspect of Humana where I have never filled a prescription. I was told there was no way anyone could contact my psychiatrist.

MDLive by Cigna Review: My experience with MDLive has been nothing short of a disaster. What should have been a simple $10 virtual urgent care visit turned into a nightmare of financial mishandling and customer service incompetence. Due to their faulty system, multiple attempts to book the same appointment resulted in five separate charges of $40 each, totaling $200 – a far cry from the original $10 copay. Despite MDLive’s acknowledgment of the error, their “solution” was to advise me to dispute the charges with my bank, claiming that their own process would take 45 days to resolve. This not only shows a lack of responsibility but also passes the burden onto the customer for their technical and operational failures. To make matters worse, when I inquired about a provisional credit during the dispute process, I was denied with no explanation. This error caused a check to the IRS to bounce, further complicating my financial situation. Now, my bank account balance has been severely impacted, and I am left with less than $4 while waiting for a resolution. MDLive’s failure to address their mistake in a timely or effective manner is unacceptable. Their technical issues and lack of accountability have caused significant financial stress, and their customer service has been unhelpful throughout the process. I would not recommend MDLive to anyone based on this experience. Be cautious if you decide to use their services, as you might end up paying much more than you bargained for.

Tele-Health Scam one of the worst possible unhuman like experiences I've ever had. From scheduling labs to symptoms checker the so called lazy doctors on the other end don't even look at a 250 character description of your symptoms. I'm not after pain meds I have a sinus infection. You Doctors are becoming increasingly lazy and you should just retire if you're that burnt out or unwilling to help people.

My experience has been terrible so far, and I haven't even seen a doctor yet. All I wanted was a simple annual checkup. I was connected to MDLIVE through Cigna, where I scheduled a lab test at LabCorp and a virtual doctor visit through their website. However, when I arrived for my lab test, LabCorp informed me they didn't have the order. When I contacted MDLIVE, they claimed they couldn't see my appointment, even though it was visible on my screen. The system feels completely broken, as if I'm part of their alpha testing. Honestly, they should be paying customers for enduring this process. After expressing my frustration, the agent told me she needed to place an order through Quest and would get back to me the next day. I’ve never even heard of Quest or MDLIVE before, and frankly, I don’t care about how these companies interact. Shouldn't they test their systems thoroughly before going live? This is a complete waste of customers' time.