MDLIVEReviews of mdlive.com

Paid for a visit with MDlive for a toothache because it’s Sunday and my doctor isn’t open and I can’t deal with the pain any longer. After waiting a little over an hour for the phone call and 80$ later the doctor tells me she cannot prescribe an antibiotic. All she could give me is ADVICE, which is free on the internet. I literally just flushed 80$ down the toilet.. I would never recommend this site.

Horrible and buggy website. Poor customer service. I've been relatively happy with the Docs I've encountered but the website and customer service needs a lot of work. The docs often get prescriptions wrong and getting them corrected is a nightmare.

Lots of technical glitches. I've used video telehealth for years on same PC but would not work in MD Live and the therapist confirmed it's wonky. They send you confirmations to confirm your session then when you click to confirm it says the appointment does not exist and since you did not confirm, the appt is cancelled. If you go through Cigna that adds another level of disconnect, as confirmed by the rep I just spoke to ("Rayna.")

Overall I found the majority of the doctors and one therapist to be rude and condescending. What could be causing this? One dr. freaked out during a session and said I was talking too much. Another was rude from the onset and then softened up. One therapist was 20 minutes late to our session and was surprised I left. The worst one was a therapist who seemed kind and empathetic but was furious that I had much more serious issues going on! He only wanted to treat one issue and then basically pushed me away because of my multiple issues making it seem like I was a trickster!! He ruined my trust if therapists for life. Imagine a therapist is angry because the patient has many serious issues he didn’t want to hear about. He is still there on the staff despite my phone calls to complain about him. Unbelievable.

Let me start by saying I work nights and the provider called me within 5 minutes so that was nice. However he did not listen or really just didn't care at all. He spit out I'm calling in .... and you should go home and rest and see urgent care or your PCP to check you out. After telling me that I was thinking well what was the purpose of this If I have to be seen again tomorrow. When I looked up the medication it is prescription nasal spray which I cant even take because it causes migraines. What a waste! I have used Teledoc in the past and all of their providers were patient and understanding and it didn't seem like they were just in it to make a $. I am going to contact my insurance provider as well because I am not sure what they charge, but if they get a copy of that recorded call they won't pay it either.

If you don't have a very basic problem, not worth calling. I called and was just told to go for an in office visit and was charged fifty dollars for a three minute phone call. Seemed like the doctor wanted to hop off the phone as soon as possible. Didn't appreciate that no advice was given whatsoever except go in person yet I got charged.

I had no issue using the site. The doctor I consulted with seemed knowledge. The issue is with their billing; I verified my insurance information three times, twice online and once over the phone with customer service. In the end the billed me like a cash patient with no insurance, after talking with customer service after being charged (second time calling them) I feel this was a deliberate action. They offered to let me speak to a manager only to put me on hold for 15 minutes...no one veer picked up.

The inability to directly contact doctors has been a serious issue for me. And if you want to find a therapist, it's not necessarily possible to create a regular, recurring appointment with them. The convenience is nice, but patients lose the ability to have more contact with doctors. After a few bad experiences trying to communicate with mental health professionals, I've decide I'm no longer going to use MDLive for remote appointments. I'll use MDLive to make in-person appointments and get office contact info, but nothing else.