MDLIVEReviews of mdlive.com

Impossible to cancel or reschedule an appointment. Cancellation is not possible, rescheduler is not loading. Nobody will help even over the phone. Now I have to physically go to the appointment to let them know that I need to reschedule this. What kind of service is this?

The mental health care is an absolute joke. They do not tell you in advance that the psychiatrists are limited on what they can and can’t do and they’re also extremely limited on what medications they can and can’t prescribe. My doctor told me I needed a certain medication but she couldn’t prescribe it so I’d have to see someone else to get that medication prescribed. My experience was a complete waist of time. I was completely balling my eyes out during my appointment and my psychiatrist Heather Hudson showed absolutely zero sympathy. I don’t know why there is a mental health option on this site since the psychiatrists are so limited. If I could leave no star at all I would.

Terrible. I have used this in the past and was happy, actually talked to a doctor on the phone, described my symptoms and got a prescription. All good. Today, I tried this again for a minor infection. I know myself pretty well, had a congestion for a week or so. Today my throat was sore, hurt to swallow and ears were clogged. Had this before, a sinus infection. Happens about once a year, I normally get a short round of antibiotics and done. Today, I couldn’t speak with a doctor. Filled out a bunch of non-pertaining questions and got an email about an hour later saying take over the counter meds. Waste of time and $48. Called to complain and girl said they couldn’t do anything, there was no recourse. Called another service got antibiotics ($2 at pharmacy) and already starting to feel better. Fool me once shame on you, fool me twice shame on me. I will not be back.

Terrible company! They refuse to see patients as a primary care provider unless you have medical insurance. When you pay to be seen they will write minimal tabs for what is typical a 90 day supply in my experience only providing 12 tablets. The company then request that you pay a higher amount to see a primary care provider which is more expensive. They now state you can not pay privately to see a primary care provider as they can not bill the @$300 they bill medical insurance for the visit to the consumer so private pay customers are forced to pay for multiple visits to try to get the same quantity we would receive if we were allowed to see a primary care doctor. In my example at $89 a visit and 12 tablets a visit I would have to pay $667 to receive a 90 day supply of my medication. They are not doctors they are drug dealers they don’t care about patient care they care about fee structures. Please go to Sesame Care for your tel health needs. This company will only provide care once unsustainable fees are collected.

MDLIVE is so bad—they don't actually write prescriptions; they just recommend buying over-the-counter medications... the kind of information anyone at the pharmacy could give you! You call customer service and they don't resolve anything... don't waste your energy, time, and money...

**Disappointing Experience** I had two appointments with a psychiatrist named Dr. Sayonara Baez through MD Live and unfortunately, my experience was very disappointing. Both appointments felt rushed, and I left feeling like there wasn't much genuine effort to understand what I was actually going through or what was behind the issues I was experiencing. Based on my experience with MD Live, it seemed like providers already had access to information about my history, so I assumed she was familiar with my medical background. Because of that, I didn't realize I needed to explain every detail of my history during our very limited time together. She ultimately decided that she no longer wanted to continue treating me because she felt that trust had been broken. I found that extremely upsetting, especially after only having two conversations with her. I had personal reasons for not immediately disclosing everything that was happening in my life, and I don't feel those reasons were understood or given much consideration. When you're already struggling and have reasons for being hesitant to open up, being met with a rushed appointment and then having your care discontinued after only two visits can feel incredibly invalidating. I know what I've experienced and why I've made certain decisions, and I believe patients deserve to feel heard and understood before judgments are made about them. Overall, I did not feel that this provider took the time to understand me as a person or what was actually going on beneath the surface. Unfortunately, this experience left me feeling more discouraged about seeking help rather than supported by it.

# MDLive Urgent Care Review I am incredibly disappointed with the urgent care service I received from MDLive. I turned to this platform for timely medical help after a known exposure to strep throat, explicitly detailing that I was experiencing a headache, stomach pain, and visible pus/pustules on the back of my throat. Despite providing these clear, textbook symptoms alongside a confirmed exposure, the provider failed to give me proper evaluation or treatment. Because they did not take my symptoms seriously or prescribe the necessary medication, my illness remains unresolved, and I am completely unable to safely return to work. The primary goal of telehealth urgent care should be accessible, accurate diagnosis and treatment, but this experience felt incredibly dismissive and left me stranded without the care or medical clearance I needed. I do not recommend MDLive for anyone dealing with acute illness or clear bacterial exposure.

I made and paid for the appointment. The instructions said to wait for a call from the physician, which never came. I happened to look at my computer and saw a button that asked me to join the appointment. When I did, I was told that the appointment had ended. Now I'm out $90 and still need care.