MDLIVEReviews of mdlive.com

I scheduled an initial consult and waited a week for the appointment. 10 minutes before the appointment I had my phone ready and logged onto the website as directed. The first call I received was two minutes after my appointment time stating that I needed to reschedule the appointment. I was very frustrated and did not want to reschedule, I wanted to have the appointment I had been waiting a week for. I left a voicemail for a supervisor but never received a call back. Now I noticed I was charged $50. I tried calling in today and was told I am being charged because I missed the appointment and had to leave a voicemail for the supervisor. I have looked up the provider I was scheduled with, Dr. Jesse Costales, MD, and it looks like he has a 1.7 rating and a lot of reviews stating he no called no showed and people waited for hours and he never showed to their appointments. It looks like this is a pattern for the doctor and yet these services still let patients schedule with him and then charge the patients when he doesn't show up.

They charge $63 for us to wait for 2 hours at a screen that says with “Starts in 10 minutes or less” message. Worst service I’ve ever seen. Makes the DMV look efficient and friendly.

I would not give it a one but I had to choose something. I had the worst experience that I could have ever imagined with this company today. I had a sore throat and fever and feel absolutely terrible. I get strep throat often and I believe that’s what I had. After I took a picture and uploaded everything they canceled my appointment twice. Then the doctor logged on and the first thing she said was she can’t do anything for me at all. After they already took my money. She told me only 5% of adults get strep. And refused to give me a refund. If they could not do anything then why did they make me take a picture of my throat and put all my symptoms. They did absolutely nothing for me after already collecting my money and refusing to give refund. Very sad!!!

Only if you want to be harassed daily with appointment reminders. I've emailed and called support, and though I was told they removed my reminders, I still receive daily texts, calls, and emails. It's beyond harassment when there's no way to opt out—no unsubscribe button, and replying "stop" to the text only confirms my appointment! Even blocking their number doesn’t help. It’s overly controlling and harassing, giving me more anxiety than I started with!

The doctor didn't not listen to me and called in the wrong medication. He called in allergy medicine and cough medicine when I had a sinus infection. I even told him I had a sinus infection. I had no cough and he never even asked if I was coughing, yet he called in cough medicine. I had to call back in and get another doctor to call me and they called in the medicine for a sinus infection. I left a bad review for the first doctor and my account was deactivated later that day. I called to see why my account was deactivated and they said I needed to update my info? Really??? They just had all my info earlier that day, until I left the review.

If I could select 0 stars I would. I scheduled an appointment that was much needed and anticipated. I waited for the call with my ring volume up and phone in hand. The time arrived and passed by approximately 3-4 minutes and I received an automated phone call that stated I missed my appointment but I could connect with customer service. The customer service agent already had a script to deliver explaining that I couldn't receive the call because of my phone settings. They charged me for the full appointment and they do not have a fail safe to connect you with the doctor. It was 4 minutes past the time the appointment would have started. Meaning the appointment would have still been going on, but the customer support agent is not even provided with the tools to connect you to your appointment. This is a scam. What's worse is that they are preying on people attempting to seek medical care. I regret that I didn't read reviews beforehand. This is not an uncommon occurrence. This is a scam. They will take your money.

Do not recommend this service. Dr. cancelled my appointment one minute before the scheduled time but they still charged me. This is the last time I will use them.

Waste of time, don't do consultations here. I had an interview with a specialist and he told he couldn't give me a doctor note for hemorrhoids without prior visits with them and there wasn't anything he could do. He also told me I should see a urgent care for my needs and hopefully get treated. The help desk like that they do give doctors note for hemorrhoids but I ended up not getting a refund for my wasted time as they said the doctor already treated me. Never doing an online doctor visit again!!