MDLIVEReviews of mdlive.com

The doctor I talked to was very condescending. I have a sinus infection that has progressively gotten worse over the last 4 days. To the point that my sinuses were throbbing and I was so dizzy I could barely function. I called in to MD Live and the doctor said he could not give me antibiotics unless I had symptoms for more than ten days. I explained to him how sick I was and he said that was the rules. I told him I was going to have to go to my doctor and he said no doctor is going to give you antibiotics. It was crazy! I ended up at urgent care and the doctor looked in my ears felt my sinuses and said you have an acute sinus infection and he gave me antibiotics and steroids. I used MD Live to save money but ended up paying them and for an urgent care visit. Total waste of money stay away.

Had been diagnosed at an emergency room with a UTI- before I had insurance at my new job. The emergency room took so long- 9 hours later I left with the diagnosis but not with an ex because it was so busy. Knowing my insurance was starting 5 days later- I booked an appointment. After two attto verifying my insurance- which I only know about them because my insurance kept prompting me to use them- they declined declined over. Then accepted- took my payment (which was supposed to be free) then I had my appointment for the medical professional to tell me to go to the store, and take a uti test within an hour. Otherwise she won’t rx me- even though I had medical records from a formal test. My appointment was early- the store didn’t open in time. And now they say they can’t bill my insurance. Straight scam.

I was feeling miserable, and it was 10 p.m., so seeing my primary doctor wasn’t an option. I had a sinus infection with all the unpleasant symptoms and was hoping to get antibiotics prescribed quickly, as I’ve used MDLive for this purpose without issues in the past. Unfortunately, this time was different. As many others have mentioned in their reviews, MDLive doctors won’t prescribe antibiotics if you’ve been sick for less than 14 days, which I find absurd. The thought of enduring another week of feeling this terrible, with the risk of it worsening into something more serious like meningitis, was unacceptable to me. Honestly, if these doctors were in my position, I doubt they’d wait 14 days without treatment themselves. The next day, I saw my primary care doctor, got the antibiotics I needed, and already started feeling much better. Moral of the story: MDLive will take your money, waste your time and will not give you the help/care you are seeking for. AVOID AT ALL COSTS!!!

No clear instructions on how to join ahead of time. I tried to join and needed a seperate login (couldn't portal in) by the time I got it fixed, reset password, authenticator, etc my time had expired and they wouldn't give me a refund or a free next appointment so I could try the service again. Confusing interface and very poor customer service interaction.

Waste of time. Go to an urgent care if you can't get a quick appt with your Dr. Basically, you will not get antibiotics unless you tell them you have been sick for 14 days! I know the difference between a flu and a cold. I'm not going to be miserable for 14 days when an Antibiotic will clear it up in 2 days. Interesting that after the call I got an email with a summary - it specifically said to see your Dr. if symptoms don't improve in 48 hours...?? So the only way you can ever get antibiotics from MDLive is to ignore their recommendation to see your Dr. and wait 14 days. As I said, waste of time.

Terrible service. Pay $30 for a "doctor" to not listen to you, end the call after less than 3 minutes, and prescribe you allergy meds for a fever/cough. Don't bother with this.

In a word? Brutal. Was linked to MDLIVE by Cigna on the app. Was told the copay would be $30. Wouldn't have ever paid above that as I have a smaller co-pay had I waited a day, but I was trying to be responsible and not wait. Paid the $30, got the barest, most minimal service imaginable. Then weeks later, got an email that I had an outstanding balance without ever telling me that I had a balance to begin with. Then spent 30 minutes on a phone call with a person who was very, very hard to understand and was clearly reading from scripts that explained nothing. Rep was clearly doing her best. This was on MDLIVE, not her. Don't even bother using this service. Even by American health insurance standards, this is miserable.

I was told they would help me find a Dr to see. I told them I didn’t need help finding someone to visit and thought I’d be speaking with a professional when I called. Then Mdlive kept calling me back 6 times until I answered, I was told I had to give my birthday to stop the calls I was charged $63 when I answered MDlive calling me and asked MDlive to stop calling me