Teresa O.
Phone system not reliable
Phone system not reliable
Response from MDLIVEJul 29, 2019
Thank you for sharing your experience with us. We have noted your complaint and will be sending it to our corporate office for review.

MD Live by Evernorth is a leading provider of virtual care in the U.S., with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists who provide care for a wide range of medical and mental health needs. Our providers average 10 years of experience and deliver expert care anytime, anywhere.MD Live Urgent Care is available 24/7, including holidays. Primary Care and Behavioral Health provide flexible scheduling, with same-day appointments available for routine primary care needs.MD Live accepts most major insurances, such as Cigna Healthcare and Blue Cross Blue Shield, plus self-pay options for Urgent Care and Behavioral Health.
MDLIVE (mdlive.com) has 11,728 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Showing 301 reviews with 3 stars · Clear filters
Teresa O.
Phone system not reliable
Response from MDLIVEJul 29, 2019
Thank you for sharing your experience with us. We have noted your complaint and will be sending it to our corporate office for review.
Joshua R.
Visit was ok and Dr prescribed me antibiotic ointment. However I followed up with Dr a few days later as to how long I needed to use ointment, as it didn't say. I never got a response. I know stopping antibiotics early can be bad. I ended up going 7 days and now Eye has cleared up now though.
Response from MDLIVEJul 29, 2019
We appreciate you taking the time to post your feedback!
Danelle
Had a back back pain and was just told to rest. Didnt feel like it was the best care I could have gotten.
Response from MDLIVEJul 29, 2019
We appreciate you taking the time to post your feedback!
AGranger
Speedy service & nothing against the physician but I didn’t like that I paid then was advised to go see a another physician because there was nothing she could do. I just could have done without MDLIVE.
Response from MDLIVEJul 29, 2019
We appreciate you taking the time to post your feedback!
Jordan S.
When treating women with "women problems" you need to know that 1 pill will not treat the problem. So instead of paying $45 for that i also had to go in to my primary care physician and pay another bill as well. But other than that very fast and professional.
Response from MDLIVEJul 29, 2019
We appreciate you taking the time to post your feedback!
CAROL ANN M.
I think I know I needed. Dr. Didn’t really need to pay to find that out. Wish they just could have prescribed an antibiotic.
Response from MDLIVEJul 17, 2019
Thank you for sharing your experience with us. We have noted your complaint and will be sending it to our corporate office for review.
michael M.
They can never find me in their system. No Doctor called me back on my initial encounter. This last time I was able to talk to a Dr and he helped me right away. Not sure why they can’t find me and/or my insurance company. Phone operators are terrible.
Response from MDLIVEJul 17, 2019
We are sorry to hear that you did not have a pleasant experience. We would like to discuss your consultation with you further. At your earliest convenience please contact MDLIVE customer service at (800) 400-MDLIVE (6354)
Stacey P.
I had to call several times after my prescription wasn't called in. After an hour the first lady said yeah they called it in and I told her my pharmacy is saying they didnt get anything. She said you just have to wait. So another hour goes by and my pharmacy still doesnt have anything so I called again and the next lady said she would put it to a higher thing. Cant remember the word. Then another hour goes by and they called me to tell me it got stuck so it didnt go thru and they just now called it in. Ugh so why didnt that first lady actually fo her job and check. And this was all on no sleep for 2 days so I was about to lose my mind lol so frustrating
Response from MDLIVEJul 17, 2019
We are sorry to hear that you did not have a pleasant experience. We would like to discuss your consultation with you further. At your earliest convenience please contact MDLIVE customer service at (800) 400-MDLIVE (6354)