MDLIVEReviews of mdlive.com

Response from MDLIVEFeb 1, 2019

Hi, Adrian. We're sorry to hear that you had a bad experience, we've like to know more about your visit. If possible, please email [email protected] so we can direct our team to you as soon as possible. Thank you, and again, we are so sorry.

Response from MDLIVEMar 12, 2019

Hi Justin, we're sorry to hear that you had an unpleasant experience. Your concern has been escalated to our customer service team, and they will reach out to you. Hope you're feeling better.

Response from MDLIVEJan 8, 2019

Hello, we are sorry to hear that your appointment was a bit difficult. We understand your concern about not being able to understand your doctor. Understanding your condition and the treatment instructions is extremely important. Please know that it’s never inappropriate or impolite to ask your doctor to repeat what they’ve said or to speak more slowly. Even if you have to do this several times, your doctor shares your goal of successful treatment. We are so sorry again.

Response from MDLIVEJan 3, 2019

Hi, Janixa. We're so sorry to hear that your experience with us was frustrating. Your concerns have been shared with our customer service team, and they will reach out to you shortly. Hope you're feeling better.

Response from MDLIVEDec 31, 2018

Hi, Brandy. We're sorry you did not receive a prescription for your condition, however, there can be very serious risks associated with many types of prescription medications, especially antibiotics. So unless it's very clear that your condition will not improve without these types of medications, it's best to wait and see how your symptoms develop. You can always schedule a follow-up visit with us if your condition does not improve or visit your doctor or urgent care center if your condition worsens. Hope you're feeling better.

Response from MDLIVEDec 17, 2018

Hi Miriam, we are so sorry about the wait time and the technical difficulties you encountered. Occasionally we do experience unusually high volumes, especially during cold and flu season. However, we are always working to ensure that your wait is as short as possible, so we appreciate your feedback. There are also many reasons why we would refer you to in-person care, and all of them have to do with protecting your health and safety. We are concerned about your experience and would like to know more. Someone will be in touch with you shortly to discuss, thank you and we are so sorry again.

Response from MDLIVEDec 17, 2018

Hi Shannon, we are so sorry about your experience with MDLIVE. We know that when you are not feeling well, the last thing you want is to have trouble getting the proper medication. We are very concerned about this and would like to speak with your further. Someone will be in touch with you via email ASAP.

Response from MDLIVEDec 17, 2018

Hi Lisa. We apologize for the long wait time you experienced. Occasionally we do experience unusually high volumes, especially during cold and flu season. However, we are always working to ensure that your wait is as short as possible, so we appreciate your feedback.