MDLIVEReviews of mdlive.com

Waited on the phone for more than an hour to finely schedule the appointment. Waited another 30 minutes for the doctor's call. And in two minutes was told that they couldn't do anything when I had asked if they could handle my circumstance in the first 10 minutes. They charged for the two minute phone call and I wasted even more time requesting a refund that I did not receive. Their agents speak so technically you don't understand what's happening. If I could give lower than 1 star I would.

Called to have a prescription refilled. "Doctor" who answered spoke no English and hung up on me. That call cost $89 and no refill. SCAM!!!

Dr Jennifer Kam called 50 minutes later than meeting time. I assumed it was cancelled after 30 minutes. Would not suggest MDLive as this was my second time using.

Called to speak to a doctor. They could not verify my insurance but it was my insurance that connected me to them. Once I gave them a credit card number I spoke to a doctor he called in a prescription which got called in wrong. Pharmacy had me call back and they could find no verification of my account at all. Meanwhile my wife is sick waiting for medication took all morning to resolve. Horrible system

I don’t think they have real doctors on the calls. They just follow what the computer says. The “doctor” that talked to me didn’t look at the picture I sent neither payed attention to what I was telling her, I had to repeat several times my symptoms. You don’t get any real medication for a throat infection (bacterial) they recommend drinking liquids, rest, and over the counter medications, that you can get without paying for a consultation. For the reviews I can see their “standard” care is wait for ten days until you are really sick and go to your primary physician. What is the point of calling them then? I’m so disappointed that Cigna uses this service. I would give zero stars if I could.

TERRIBLE experience! I have a sinus infection, which I get once a year. I filled out the form as I always do. The response back was to take ibuprofen decongestant and nasal spray. These are things I have been doing for days. It is to the point where the pain is in my teeth and around my eye. There is no way to contact the Dr. Just forked over $63 to be told to keep doing what's not working and check back in 10 days if I'm not better. TERRIBLE!!!!

The doctor was fine. Billing and customer service are horrible. I was sick and referred to MD Live by my insurance company. Supposedly no copay etc. Gave them my insurance info. I get three emails to update my insurance info I responded to them promptly. Today a $89 change appears on my card because my insurance company declined payment. Called my insurance company and they reported they were never billed. Three phone calls later I am advised that MD Live made a coding error. Three way call with Blue Cross Blue Shield and my coverage was verified. Now I am being told my refund may take 45 days. It is amazing if I owe them money they want it now; however, if the owe me money 6 weeks. Do not use this company.

Called MD Live over 20 times to fix the same issue. They created two customer profiles for me, one of which is a decade old and has old/inaccurate insurance, and one of which is correct. They billed the wrong profile for a visit. I've told them this repeatedly, and they keep fraudulently charging me for the wrong customer profiles. They've supposedly put in an IT Support ticket weeks ago (not fixed), I've requested calls back from supervisors for weeks (never happened), and I've emailed them repeatedly, only to have them respond that I should just call. But I HAVE called, over 20 times! I'm just in this Groundhog Day loop and no one cares that they're committing both insurance fraud AND credit card fraud.