MDLIVEReviews of mdlive.com

Was able to gain access to doctor quickly. My only complaint was that doctor prescribed a medication that the very insurance that supports MDLIVE does not cover. Took almost a week for my pharmacy to get required information from doctor who submitted prescription, in order to fill it.

After 2 phone calls to MD live and being overcharged I had to go to the ER where I was diagnosed with pneumonia instead of bronchitis by MD live

I called at almost 2:00am because I woke up with an ear ache. I am prone to ear infections. I knew it was the beginning of one and once the mild pain starts the pain gets worse and then unbearable within a couple hours. So when I used the app and the doctor called I told her my symptoms and explained that I thought it was an ear infection. She said that the pain wasn’t bad that it was just sinus pressure from congestion. She sends a prescription for a steroid even though I told her that I knew it was the beginning of an ear infection. She didn’t budge. A few hours later I was doubled over in pain. I had my 16 month old and my husband was out of town. I had to wake her up and take her with me to an urgent care. Very frustrating. I am 48, I have had a ton of ear infections. I know my body! So, will I use the service again? Who knows, depends on the doctor I get. But other than that it was easy to use the app and it could be convenient if perhaps the doctor listens to the patient.

Dr. was nice and friendly but I asked for something other than Amoxicillin and he said he would give me Augment-in, but when I got to the pharmacy it was Amoxicillin. Had to go to an office visit with another provider when prescription was done and get two more prescriptions before getting better. To get a second prescription if you are not better you have to call all over again and speak to another Dr. The Dr. my husband spoke to was not personable at all and rushed to get him off the phone and told him it was viral and wouldn't give him a prescription. He had to go to a Dr. a few days later for a prescription.

This service is only really good for minor aches but if you have bronchitis, strep, flu, anything like that you need to go see a doctor and not use this. I had pneumonia and bronchitis together and did not know it because I used this instead. I was prescribed a steroid after asking for an antibiotic and got much much sicker very fast. Be smart about it and decide if its minor or not.

The Doctor was great but there was a lot of technical difficulties. The first was online, we could not connect (on their end) then they switched me to a phone consult (which also wouldn’t work at first), after about 45 minutes since I was told the Doctor was available we finally connected. I would have given it 1 star if it wasn’t for how helpful the Doctor was.

This service was previously free with my insurance, and to my surprise it now costs $44 for the visit. I had issues getting my prescription filled and when I called back, the doctor had not responded within the hour that they were supposedly given. My first visit was comped and a new visit was issued to get me with a new doctor and a new prescription.

I was told during my last consultation that the doctor was sending a 3 month prescription for each of the meds I take daily (with my insurance this is cheaper on me, not to mention more convenient) but she only sent a 1 month prescription with no refills. That wasn’t at all what was discussed and it ended up costing me more money than it would have if I had gone to a doctor in town