MDLIVEReviews of mdlive.com

I had an urgent care video appointment today with Dr. Carolyn Joy Steele, DO. She was rude and condescending through the whole appointment, she pretty much outright accused me of pill seeking, questioning whether or not I was in a blizzard and if you look at the weather: I was, why was that important to her to question that issue? Even looking around and making comments I'm not in a blizzard, she defiantly is not from Colorado, why I have not seen a doctor and I explained to her what was going on and she did not like my answers. Told me that the issue I though was causing me so much pain, nothing could be done, and you can't know where it came from, then later made a statement that it might be something else and I should get blood work.  I get that she told me to go to urgent care, I live in a rural area and in a blizzard, I could not make it to urgent care. Was told you guys do not do blood work, not according to your website? I also understand that video appointments are limited but I should not be arguing with the doctor about the whole appointment. I would like to know this service, so it she gets the review she deserves. And the review that you as service deserve.

Used it for a dermatologist service. No live call or anything. Sent photos to Doctor and doctor will give prescription. The doctor didn't answer all my questions in the chat and just gives very short 1 line answer. I am pretty sure I have exfoliative cheilitis as my symptoms all met. I asked if I have that condition, doctor completely ignored the question and gave diagnosis of dermatitis. I also asked what sun block for my lip I can use, he also ignored that question. This whole service costs me $95, honestly not much cheaper than an in office visit. Will never use it again

Tried three times. When we scheduled a doctor of our choice, they keep you waited online for over 45 minutes then disconnect you then cancel your appointment. Twice! When we let them assign the next available doctor, the doctor is extremely impatient, is clearly outdoor walking using his phone camera for the call, could not see what we show him on the screen, the whole visit was done in 3 minutes and send us away.

What a scam! Gave my daughters symptoms, pointed them out as she was on the video call. All they said was try over the counter allergy medication. Mind you she currently has a fever. But they were super quick to take my copay.

I wish I could leave negative stars!! This company is a scamming company. They hire doctors that take your money, talk to you for 2 minutes then send you to an ACTUAL doctor for help! Do not use this company! Outsource from your insurance and use K health! So worth it over this fraudulent company!

PLEASE do NOT use this company is a complete ripoff. They are scammers who take your payment and tell you try over the counter medicines if you’re not feeling better in a few days call back and I can send you a prescription. This doctor Blerim Arifi is a con artist. I asked them to pull the call and they refused. Why would I pay another $48 when my symptoms got worse and you told me to call back and request a prescription. I have used MD Live for years but after this incident I will never be using them again. My appointment was 02/21 was advised to call back by 02/25. I called back today and got a completely different response.

Worst experience ever. I was so sick looking for an antibiotic.Filled out the form accordingly with all the symptoms as follows head, congestion, ear, pain, sore throat, etc. First prescribed a nose spray. Called back, begging for an antibiotic, then prescribed benzo pills for a cough. I wanted my $63 back. This felt like a scam!!! DON’t do it

They are a SCAM!!! BCBS uses them and they are the WORST. I honestly do not think they are real doctors. It feels like they are reading from a script and treat the patient like an idiot by suggesting things like resting and drinking fluid - like we’ve never heard of basic treatments. My son’s illness was way past basic care, or we would not have been calling. My adult son was so sick that he couldn’t speak without coughing. He was having obvious respiratory infection symptoms, and they gave him a prescription for Tylenol and cough medicine. My son made another appointment, and added me to the call. My son wanted me to help answer questions, because he was coughing so hard. The “doctor” barely spoke English and completely dismissed my son’s need to be treated for a serious respiratory infection. I’m not sure he spoke English well enough to understand what we were saying. The customer service representatives barely speak English either. We needed an antibiotic called into the 24 hour pharmacy. We were using MDLIVE, because it is supposedly a 24/7 service, and urgent care was closed. Going to the ER would cost a $950 co-pay with my sons insurance, so we were hoping to get treatment through the this over the phone doctor service included with BCBS. MDLIVE should be investigated for malpractice. I’m disgusted with their so called “doctors”, and their lack of medical knowledge.