MDLIVEReviews of mdlive.com

I saw Dr. Laura Wade, MD, who set me back 1-2 weeks in getting help. Would not listen to what I was saying, or exaggerated what I said. She sent me to a crisis line, who also agreed I was fine. They sent me back to MD call center, I could barely understand the rep, and he scheduled me with the wrong type of Dr. Now, I have to wait two more weeks for an appointment. All because I had a bad reaction to the original medication. What was supposed to be routine turned into an hour long telephone game of getting passed to three different people

HORRIBLE!!! On February 22, 2025 and February 24, 2025 I had appointments with MD live for a note to excuse a work absence. They will not give doctors notes that extend more than two days past the phone call, so that's why I had to call a second time. I GOT THEIR PHONE NUMBER FROM THE BACK OF MY INSURANCE CARD!!!!! For 30 days after the appointments, I received numerous emails that I needed to verify my insurance to avoid being billed. I called MD live on 4 separate occasions and I was reassured on every phone call that I would not be billed for anything. On the 5th phone call, I had Blue Cross Blue Shield call on a three-way call to inform MD live that I am, in fact, insured by Blue Cross and I have $0 co-pay. The appointments should've cost me nothing. MD live assured Blue Cross and me on the three-way call that I would be billed for nothing. Today they billed me $180 for the 2 2 minute phone calls in February. I called MD live to dispute the charges and I was told that it would take 45 days to get a refund. 45 DAYS!!!! I requested to speak with a supervisor and I was put on hold. After 10 minutes on hold I hung up. I will have to try back again!! Had I just gone to my regular doctor, I would've been billed nothing!!!! Do not use this service!!!!!

This company is an absolute shame. Off shore customer service that can barely help. Can’t answer basic questions. They just want to charge your card.

This was my second time using MDlive and both times was a waste. Dr’s are dismissive and act like they know what’s wrong with you instead of what you tell them. First experience I had a sinus infection. Instead of an antibiotic he prescribes me an allergy medicine. In all of my 46 yrs Earth side an allergy med has never worked for me. I know when I have a sinus infection yet he didnt listen. My sinus infection and pain grew worse till I went to urgent care to get the antibiotic I asked for. Send time was for strep. I told him I also test positive for influenza A. He proceeded to tell me influenza A can cause white bumps in back of throat and its rare to have a strep diagnosis on top of Flu A. He prescribes me oral lidocaine but no antibiotic. Of course 2 days later Im in urgent care got swabbed for strep and its positive. I hate Dr’s that dont trust you or listen to what you're saying. This tele-health is a rip off and waste of time. I want my money back!!

I have been very happy with the telemedicine, actually. However, they cannot seem to bill my insurance so have been charging my credit card for visits - I'm sure that is much easier for them. No help calling either - won't use again as a result. Major hassle!

awful service, waited in the video chat for 10 mins for the doctor and then someone dropped off the call, it's the second appointment this has happened, called the customer service line, some lady with a bad attitude answered, took the information, said someone will call back within 30 mins, no one called, I already paid for this appointment, the doctor apparently coded the visit as a no show. unreal, I am now trying to communicate with this company via chat, but no one is answering. find a different method to visit a doctor, this one service is terrible

I know what was wrong with me had this a thousand times in my life and the dr would not give me what I need they want me to try flushing my sinus when it is past that and wold not prescribe me an antibiotic so sad just wasted 48 dollars

Absolute off shore-built GARBAGEware (web-based system). It's not that it doesn't assumedly meet their software requirements. I assume it does. It's the requirements - decisions made by their digital Product Manager - that are the problem. The navigation is simple. But the information architecture (organization) and features are useless, when you just want to make an appointment with your LOCAL PCP. New tabs everywhere why? Can't make an appointment in Appointments why? Can't view or make appointment with PCP in My Care Team why? I could go on and on and on. Why why why why!! It's beyond disregard or disrespect for the end user (healthcare patient), at a certain point. It's abuse!