MDLIVEReviews of mdlive.com

20 seconds and $63 to tell me they can’t treat me. Could have been more forthcoming about what they can treat during the screening. I still don’t know what they can and cannot handle, so will not use again. Other telehealth providers are more transparent. I went with MDLive because my insurance recommended them. Wish I had read reviews first.

This feels like a scam. They took my $63, asked a few questions, and told me to go to urgent care. I couldn’t get in with my family practice doctor so used MD Live through Cigna insurance. I have a perfectly round rash on my leg that looks like a Lyme rash. MD Live says they treat rashes and insect bites. I uploaded a photo, so the provider could see the rash. The doctor I spoke with asked if I saw a tick. I said no (and it’s uncommon for people to actually see the tick in cases of Lyme). Protocol is to treat to be safe, but she said “sorry I can’t help you, go to urgent care”. Total waste of my time and money. Don’t bother!!

After at least 5 different attempts to set up appointments, there has not been ONE successful appointment. There was a no-show appointment, a confirmed appointment that disappeared in the system. We only connected with one doctor (despite all of those attempts to schedule), and after he spent a minute with the symptoms, he prescribed over-the-counter allergy meds even though the symptoms and the situation were verified later to be a severe virus. One supervisor waived an appointment fee, but the doctor did not show up. Another supervisor at a later date said she had no way of waiving fees. Such a hassle and no successful appointments to date!

Absolutely the worst virtual appointment I’ve ever had. The Doctor never let me speak. Told me to get chicken noodle soup and exercise. I’m in a wedding this weekend and wanted to start antibiotics. Ive been sick for 6 days with painful cough congestion and sore throat. The same sinus infection I get every year in the spring.my primary is out of town so tried MDLive. I could barely understand the female doctor due to accent and speed she talked. She made me feel so idiotic and like a child that she had 5 minutes to deal with. So very rushed. Never once asked me a question. I will never use this service through my insurance. Even with it being free. What a crappy waste of time. And last time I checked you shouldn’t exercise while coughing up green mucus.

In the last 15 years I have not been to any Doctor's office that was less digital than MDLIVE. My Web doctor sent a Lab request. Request did not flow into system. Tried to solve it by app, chat etc. - but will have to make my 3rd call to contact center - as everytime they send you a message they close it to reply

After waiting an hour for an appointment that says 10min or less I was contacted by a different number and “missed” the appointment. I called back in and explained the situation and the representative acted as if I was at fault when I told him none of the instructions he was giving was accurate of my experience. He rebooked another appointment where I waited 15min to be told there are no providers in my state. What a WASTE of time!

After spending an hour and 15 minutes listening to that small snippet of music play over and over, I gave up and hung up. I won't bother attempting to use them again!

If I could give a -100000 I would!! I have tried for 3 months to schedule an appointment with my provider and each call I am asked the same questions, or different questions, over and over again!! but the most irritating thing is I cannot understand a word they say! I have yet been able to schedule an appointment. I like my Doctor but your customer service is the worst!!!