MDLIVEReviews of mdlive.com

Intake representative was Fantastic! Caring, empathetic, knowledgeable and professional. Doctor was ok, not very personable and robotic.

MDLIVE was a great option for me as I do not have insurance right now and I was traveling. I was able to speak with a doctor and get a prescription sent to a pharmacy near me. The only downside was that I was doing the call on my phone and didn't have the best signal. Also, I accidentally hit the wrong button on a few questions and instead of just "unclicking" the item, I had to start over. This happened 3 times before I successfully completed the questionaire.

great zero cost option to talk to a doctor. High deductible insurance is worthless for minor issues so its great to have this option. Keep it at no cost please

Realizing evaluation resources are limited in a virtual visit, I thought the visit was sort of benign. The person I talked with did refer me to urgent care for x-rays to confirm or rule out broken bones. Urgent care did find a fractured rib.

The representative I spoke with was Awesome and she really listened to what I told her about what was going on with me.. The Dr I spoke with was ok, he did tell me to get to the ER .. I thought he would speak with me on FaceTime so he could really see me…

I like the doctor and thought he was very good. I enjoyed the fact that he was well informed about alternative drugs to use for my case as I have been prescribed the same medication over and over again regardless of what I was saying I did not like about the side effects, and I felt he really listened to me. I just felt a bit uncomfortable, very little, that he was in a car during the session. Not sure he was driving it but just felt a bit strange, but I am new to Telemedicine.

UPDATE: I did reach out to MDlive first via email, but was then instructed to call. I basically wanted either a refund for my first visit as that was a waste of time and money, or to only be charged a follow up with a new provider. ultimately, I wished to continue services with MDlive but with a different provider and did not feel I should be penalized for HER failure to properly treat a patient. The teller I spoke with agreed with me but wasn't the type of decision she could make and escalated to a supervisor who initially said the fee would be the 284. I disagreed with that and she agreed to charge me only the follow up fee, she scheduled a new appointment for me for the following week, and got me with a general provider for a refill that day. Unfortunate that I was already out of medication for two weeks by that time. I met with provider Sukhpreit Sohi who asked a lot more questions and I felt had a better experience. At the end of our appointment she scheduled a follow up in three months (the prior psychiatrist I had seen did not offer to schedule just told me to try the meds for a month and then follow up) so I do feel more confident with her level of care. I am keeping my original review down below, because that sort of care is totally and completely unacceptable and perhaps readers will see that provider as an option for them and know better than put themselves through that...but I am changing my original review from 1 star to 4, because the platform did resolve the issue and does not deserve to take the fall for the failure of one person. Original review: Very bad experience with Psychiatris Sadaf Ijaz. I scheduled with her because she was one of few who had appointments available after 5pm which fit my schedule best due to work. I had an initial appointment which I felt was very rushed. She did not ask me for my family history or any thing like that. She asked why I was there and I said I had been having a hard time and she was pretty much like okay I'll give you an antidepressant and I was like waittttt, there's more, I'm pretty sure I'm bipolar and she again was pretty much like okay here's your mood stabilizer. The initial appointment did not take 20 minutes. I felt this was not nearly enough time, but I didn't really care because I do know I am bipolar. In my case, I have a family history, and have been working with a therapist for a few months, ALL psychiatrists in my area are so far out I couldn't even get wait listed. So I was relieved because I know I have long ago reached a point where I NEEDED medication. That said, the swiftness, and impersonal visit could definitely be harmful! There is a reason initial evaluations usually take an hour or more... But whatever, I got what I ultimately needed. So I scheduled my follow up, I am changing jobs and with that will come a lapse of insurance. Not their fault, but I had accounted for this in scheduling before my last day of wok. I was scheduled for 6/22/21 at 7:15. I logged on at 7:10. And waited FOR OVER AN HOUR before my appointment was just cancelled. No message, no nothing. Just cancelled. After sitting in front of the screen. For over an hour. I had my little emotional break down, because this meant my next appointment would be during my lapse of insurance, but I bit the bullet and scheduled anyway. Because I need these medications. The new appointment would mean I'd be out of medication the day before the appointment. Not ideal but you grin and bear. Guess who sat AGAIN for over an hour? My appointment was today 6/29/21 at 8:30 and was cancelled at 9:46. OVER AN HOUR LATER. I left it up on my phone the whole time because if she showed up to the appointment, even an hour late, I knew I'M the one who would have been charged a no show fee even though I was not only on time but early. So now I am out of psych meds. Something TOTALLY healthy to go off and on of. Coming off of meds can cause manic episodes. Manic episodes can not only cause damage to your life and the people around you, but literal brain damage. Seeking help is HARD. Being abandoned by a mental healthcare professional is dangerous! She CLEARLY does not care about her patients, as shown by our 20 minute eval and multiple no show appointments. I will probably try to see if I can see another provider but I'm unsure if I will have to pay the $300 initial evaluation fee if I do so. The experience has been extremely stressful to someone who is already having a really hard time and I am just astounded at the absolute disregard given to people's literal health.

I have asked to see my original doctor on several occasions, however the receptionist continued to tell me I needed to see the assistant, Thus before switching doctors I needed my meds and MDLIVE came through.