MDLIVEReviews of mdlive.com

Video telehealth appt. kept "blacking out". Next visit tried phone and again the connection was off and on. Very frustrating. Made another appt. said only video was available, but video test wasn't working. Tried Chat to resolve and Chat was too busy and unavailable. This company has too many IT issues.

I have been using MDLive for a couple of years. I have the same insurance I have always had. This year they changed my insurance in their system and are requiring me to pay a copay before I book the appointment. I am dual eligible so my Medicaid pays the copay. They say they cannot file the Medicaid because they can only file with one insurance company.

Horrible service! I was sick and made an appointment the night before and the next morning I’m sitting there waiting to only get a message stating the doctor declined. Then I called to make another appointmen, waiting an hour and nothing. I called back, they had the wrong number, fixed it and made another appointment… nothing. It took a total of five times to finally get an appointment, they still had the wrong number. The doctor was rude, over talked me and cut me short. She didn’t want the appointment. MDLIVE, I will never book another appointment with y’all again. It’s always an issue when I do. Done, done, done. This is what happens when people get bad experience, they act like I am.

I keep getting errors when attempting to make an appointment. I have called in to report the error and nothing was done because I had the same error last time I tried to use this service. I have scheduled 4-5 appointments between last night and this morning, without successfully being able to speak to a doctor. I just get an automated call telling me I missed my appointment. I even gave a different number and had the same experience. I am sick and just want help and a prescription for it. I am done with MDLive. This is ridiculous.

Billing Issues, Customer Service Hard to Reach I'm giving more than one star because I found a therapist through MDLive that I absolutely love. Otherwise, their customer service has been very difficult for me to get a hold of, there have been several glitches that have happened during my calls, and they recently turned off a feature where I can message my therapist (what I usually do in order to set up scheduling.) My biggest issue with them right now is that last year there were 6 instances where my insurance paid what they were supposed to and I had a copay left to pay. I used a card I knew had funds and I authorized them to charge it for the copay amount. I made sure to check that the copay amount was right every time. This year, they told me suddenly that I had an outstanding balance of a large amount, and when I asked why, they told me to check to make sure my insurance paid their portion. My insurance company confirmed that their portion was paid for each of those dates that MDLive said I had an outstanding balance for. They tried to blame the insurance company first when that was clearly not what happened. Then I checked my statements. They had not charged most of the dates that they had told me I had a balance for, and on the days they did, they charged maybe half the amount. I had plenty of money in my account, I had authorized them to charge the card, and there was no reason that they should have only charged me half or none, just to turn around and say I owed. Now they won't allow me to schedule any more appointments with a therapist until this amount is paid, when I thought it had already been paid. They had given me no prior notice to this year. Needless to say, once I get this resolved, I'm likely to see if there is an alternate way I can see my therapist or to look for another therapist altogether.

I called, gave them my insurance information and was told someone would be calling me soon. I told the doc I've had a sore throat for over a week. All I heard after that was I'm not going to help you, because you need an X-ray. X-ray? Just think about it, if everyone that got a sore throat was told to go to the ER, there making a lot of money. They got paid the full price for talking To me for 1.5 minutes. If your looking for a phone appt, stay away from these guys.

I had two sessions with one of their providers and was trying to access the third session. First, the provider cancelled the appointment, but she did reach out to me prior to the appointment to reschedule, so I appreciated that. We rescheduled and when I tried to access the rescheduled appointment, I couldn't log in despite the fact that I had been fully registered in their system for almost 5 months and had already attended two appointments with my provider. The error message I got was that my account wasn't active. When I called their customer service, they said my registration was pending. I was even able to get logged in by resetting my password, but only once. So I know I was registered. Then if I tried to log in again, it would give me the same error message. I could only log in by resetting my password. Their agents told me to call my insurance provider because they would know what to do. I called them and they said the problem was not at their end of the line. So I called the MDLive help line and the agent said there's nothing they can do except possibly create a new account for me and merge it with the old account. Which leads me to the other problem. After the provider canceled the previous appointment and rescheduled it, I when I wasn't able to log in for the rescheduled appointment I was told the provider would call me. I waited 35 minutes and finally gave up waiting and called MDLive help line again. They told me the appointment was cancelled because the provider never showed up. At first I thought she had flaked out on me because the people at MDLive said she did. But she sent me a message in the MDLive platform and she said she was there and pressed the button to start the session and nothing happened until several minutes later the system said the appointment was canceled. The two stars are for the fact that I like being able to access care remotely rather than having go to the appointments in person. So they get two stars for that.

New to this service because my oldest child loves it and I needed services for my youngest child. Doctors are not responding and MDlive just didnt communicate anything. The request just fell out of the message/appointment request box when the date past, like I never made the request. The message box is super slow to respond, when you try to communicate through the chat box. They said they could not verify my insurance and I would have to call, but it is a BC/BS product. So what is that. Not happy at all with this service. They only got a 2 because my oldest child has been successful with their services. That was definitely not my experience. I will just work with local providers now that offer TH services.