MDLIVEReviews of mdlive.com

This is by far one of the worst customer service experiences I have ever had. I rarely leave negative reviews, but after everything I have gone through with MDLIVE, I cannot let this go without sharing my experience. MDLIVE was having technical issues verifying my insurance eligibility. However, a representative verbally confirmed my eligibility through my insurance company and created a ticket to resolve the technical issue. I was specifically told that I could still proceed with the consultation because my coverage had already been confirmed. I was also told that if I was charged, I would receive a refund because I was covered. I trusted what their representatives told me and used the service. For weeks, I called MDLIVE repeatedly to follow up on the ticket. Every time, I was basically told there was nothing they could do and that I needed to continue waiting. Then, despite the open ticket and the fact that my eligibility had already been confirmed, MDLIVE suddenly charged my card for the FULL amount without even submitting the claim to my insurance first. I contacted both my insurance company and MDLIVE again, only to find out that there is STILL an ongoing technical issue between them. Now MDLIVE is refusing to refund my money while they continue having problems with THEIR OWN SYSTEM. How is that acceptable? I followed MDLIVE's instructions. I confirmed my coverage. Their representative confirmed my eligibility. They opened the ticket. They told me it was okay to proceed with the service. They told me I would be refunded if I was charged because I was covered. Yet somehow, I am the one stuck paying the price for a technical problem that I had absolutely no control over. What makes this even more frustrating is that I have a toddler and an infant. I chose a virtual consultation because it was supposed to be convenient. Instead, I have spent weeks calling back and forth between Cigna and MDLIVE, trying to fix a problem that should never have become my responsibility in the first place. This has been an unbelievable inconvenience and an absolute mess. A virtual healthcare service is supposed to make accessing care easier—not create weeks of phone calls, unexpected charges, and unnecessary stress because of its own technical problems. I am extremely disappointed with how MDLIVE handled this situation. After this experience, I have completely lost confidence in their service and will not use MDLIVE again.

I had a very disappointing and uncomfortable virtual appointment with Dr. Tahera Azharuddin. I scheduled this appointment because I needed refills for medications I have been taking for approximately 10 years as part of my treatment for generalized anxiety disorder. From the beginning of the medication discussion, I felt as though my treatment was being judged rather than simply reviewed. Dr. Azharuddin questioned why I was taking my medication and stated that it was used for weight loss, seizures/convulsions, and other purposes rather than generalized anxiety disorder. She also commented that my dosage was “too much.” Then, as she began reading my medications and dosages aloud, her reactions became visibly judgmental. When she read “Topiramate, 200 mg,” she made a pronounced facial expression and verbal reaction. When she got to “Desvenlafaxine, 100 mg,” she reacted again. After everything she had already said about my treatment, the facial expressions were the point where I finally felt I had to say something. I stopped her and asked, “What’s up with the face? Why are you making those faces? Please stop making those faces.” I told her that I felt she was judging me and that, as a medical physician, she should not be making a patient feel that way. Her response was, “I’m not a psychiatrist.” I replied, “Indeed, you are not, but you are still a medical physician, and you should not be judging me.” She laughed during this exchange. That was probably the most upsetting part of the appointment. I had directly told a medical provider that her behavior was making me uncomfortable, and instead of acknowledging my concern, she laughed. She also asked me to take pictures of my prescription bottles, which I provided. I understand the need to verify medications, and I have no objection to appropriate medical verification. However, combined with the way the rest of the conversation was handled, it made me feel as though she doubted that I was actually taking medications that have been part of my treatment for years. Dr. Azharuddin ultimately prescribed a 30-day supply and told me that I would need to see a psychiatrist for continued treatment. I want to emphasize that I have no problem with that decision. If she was not comfortable managing these medications long-term, she could simply have explained that professionally. I would have respected her decision and moved on. My complaint is about HOW I was treated—not the fact that she recommended a psychiatrist or limited the prescription to 30 days. There was also a strange part of the conversation in which she repeatedly asked what languages I speak while discussing referrals to other providers. I am fluent in English, conducted the entire appointment in English, and never requested language assistance, so I did not understand why my language became relevant. A physician has every right to review a patient’s medications, question a dosage, verify prescriptions, or disagree with another provider’s treatment plan. What I found unacceptable was being made to feel judged and ridiculed while those concerns were being discussed. Unfortunately, my experience with MDLIVE after the appointment only added to my disappointment. I reached out specifically because I wanted to report what happened and speak with someone about how I had been treated. Instead, I received what appeared to be a generic response thanking me and directing me to customer service. There was no meaningful acknowledgment of what I had described or any indication in that response that my concerns about the provider’s conduct were being taken seriously. After such an upsetting encounter, receiving what felt like an automated response made me feel as though MDLIVE could not have cared less about my experience. It also left me questioning how seriously complaints about provider conduct are handled on this platform. When a patient reports that they felt openly judged by a physician, that they had to ask the physician to stop making judgmental facial expressions, and that the physician laughed during that confrontation, I would expect something more meaningful than what appeared to be a generic customer-service response. The appointment itself was horrible, but MDLIVE’s response afterward made the overall experience even worse. At this point, I have very little confidence that my complaint will be meaningfully addressed. I would not see this provider again, and based on both the appointment and the response I received afterward, I would not choose MDLIVE again.

Useless service. They are just there to steal your insurance money while almost always redirecting your care to an ER or urgent care. Thieves.

Awful service. Cannot contact my prescriber directly, and scheduling requests are not returned. Phone service is abysmal. Takes 10 minutes to reach live person, who simply has clerical role. The business model makes sense, but EverNorth and MD Live fail miserably in execution.

I had an appointment with m d live. My first appointment, I was on a video cam. When I dialed into m d live. My next appointment with the same doctor for some reason. I couldn't video chat with them so they called me on the phone Unfortunately, my phone does not get outside calls. So I called in to try and get someone to talk to, and they told me they have no connection to the doctors. They then charge me for a no show appointment.

The doctors are useless. Had a minor toe abscess due to an obvious problem - ingrown nail. I had the same issue on the other side of the nail previously and was prescribed an antibiotic to prevent infection from spreading before a podiatrist appointment to fix the KNOWN issue. He "respectfully declined" my request and said it needed to be seen in an urgent care. So I can pay $400 for them to give me the same antibiotic I am requesting from you until I can see my podiatrist? Ridiculous. No more telehealth visits for me. A total waste of money for feckless doctors.

I didn't even want to give it one star...this is basically insurance fraud. You pay $35 to see a Dr. by phone, who doesn't listen when you explain that your entire family has the same thing and is on antibiotics...then refuses to give your son an antibiotic, telling him to call in a few days when it is worse, or if he tests positive for COVID. When asked if we have to pay again, he said "I don't do the billing..." (convenient). Well, I called asking for a refund, because he got nothing and the girl said "The Dr. gave him a diagnosis, so we can't refund..." What diagnosis was given? Nothing but take Tylenol and get a Covid test was given. Waste of my money and time. I was also told that when we have to call again for the same issue, we will have a copay AGAIN. How many time do they kick the can for people and get money for double-booking people for the same issues? Sounds like insurance fraud to me! SCAM! Do not use this service. 100% NOT HELPFUL!

Useless. They just tell you to see a doctor in person and then end the call on you.