MDLIVEReviews of mdlive.com

For 4 months I have been harassed by MDlive. I had two separate appointments with them that I attended through my insurance company portal. One of them was billed normally, the other they never billed the insurance company for their portion. Since then I have not only been harassed with emails, texts and calls about this “past due balance”, but I have spent HOURS on the phone with my insurance company and MDlive trying to resolve the issue. They continue to say they will work on it, but I continue to be billed and harassed. I can’t reach anyone who can help and they will not respond to the BBB. This company is horribly run and shouldn’t receive business from anyone!

This is the most bs app ever!! 7 hours later, and no doctor has called you!

Charged $48 for a 30 second phone call of the “doctor” basically saying - “I can’t help you, you need to go in to see a doctor in person.” Tried contacting customer support twice to dispute the charge, and both times they said they would “transfer” me to a supervisor but just hung up on me.

If i could rate zero stars I would. This has been an absolute waste of time today. First the site said my minor child could not create an account that I had to and add her as a dependant. Then it wouldnt let me add her to my account so I called the 800 number and the lady said she needs her own account . Whatever make her one then. Account made, and appointment scheduled (within 10 min). Went through all that and waited 2 HOURS and never heard from a provider. Cancelled the video appointment and scheduled a phone appointment (within 5 minutes). Waited another hour and no provider. Should have just drove to urgent care 5 hours ago like I wanted to but my ins company prefers we use this crappy service

I booked an appointment weeks ago and I logged in early through my insurance provider and the MDLive site. No appointment was shown, despite receiving multiple emails reminding me of the appointment. They ghosted me and now they want a $25 dollar cancellation fee and asked if I wanted to reschedule. Reschedule what? What a scam.

I had a great experience with the doctor I had a telepath Vist with in April but at the time the location was in Florida. I tried 2 appointments today, where one doctor would not listen to my symptoms and stopped me and said he has seen rsv patients for the past 2 weeks.i explained to him, I get severe sinus infections that drains to my ear and chest but somehow winds up with pink eye too. He stated for me to buy mucinex. DM and a lubricant eye drop for my conjunctivitis aka pink eye otc. What do I do with the ear pain with a slight red / yellow discharge in my ear. He stated well you didn't tell me that and we are not prescribing antibiotics for the sinus infection, even though I stated the color went from clear to a yellow with pressure painful pressure. So with my syptoms of pink eye, sinus infection, ear pressure and pain, I received eye drops otc lubricant eye drops which I bought 5 different ones until it turned to conjunctivitis, which i explained this to him.The sinus infection was being treated with flonase otc, which I use nasal Cort. I only go to a doctor when I'm breaking in tears for the symptoms have progressed. I called again to take another chance on a new doctor, I uploaded photos of my pink eye. When I got the new one on the phone he said at 5pm you just need to go be seen. Really I Said, I uploaded the photos, can you not see the pink eye. He said go be seen I said OK click! I felt like he saw the notes of me and the other doctor. Wow, they are nothing absolutely awful. We have other choices with telepath medical other than them. I may just continue to medcare as they can see my eye eyes,ears, and sinus infection.. I waisted all day! When I could have went there instead and.even if 2 hour wat! Horrible would not recommend them to anyone! I Will never waste my time and money on people who don't listen or see your illnesses I HAVE INSURANCE AND HOPE MY COMPANY SEES THIS HORRIBLE RATING!!

I would never recommend this service unless it is your last resort. I had never used it before, but I’ve done several other “Teladoc” situations and never had the problems I had with this service. Below is the list of issues you should consider before use: 1) The doctor could NOT get off the phone fast enough. He spent a total of six minutes on the phone with me, and he was RUSHED the entire time. 2) He obviously did not take the time necessary to evaluate the quantity of medicine needed to address the topical wound (burn) as the prescription quantity was about 1/4 of what I needed. Or maybe it was on purpose that he did this because of #4 below. 3) I reached back out to them (MDLive) to go through the standard process of requesting a refill from the doctor that saw me. The automated system would not allow this as an option so I had to call them. The automated system answers the questions for you either only positive, and no forward actions required or only negative (“I’m not better”) and the need to book another consultation and pay the fee. 4) They informed me that I would need another consultation (pay to see a doctor again, for a charge) just to obtain a refill. This is what really frustrated me. If I would have known the small quantity that he prescribed me (my fault for not asking what the quantity was) then I would have asked for the prescription to have optional refills. 5) I called their customer service line and they said there was no way to reach back out to that doctor for a refill. I had to go through (and pay) and other consultation fee. I will never again be using this service for something like this and will inform everyone I can to be wise and informed before they do so they can obtain the care they need in a timely and professional way. I felt that MDLive cared nothing for me but to make as much money as they could as fast as they can and was even willing to build in dishonest practices. What doctor have you ever seen that you cannot call and request a refill on something prescribed? This was not a narcotic or any controlled substance. They just wanted to charge me more for what they already knew (I would need more topical burn cream). -JW

Prescribed pills that I am allergic to. Called back and spoke with nurse and she told me to schedule an appointment with my physician or go to pharmacy to see what over counter medication I could take. What a waste of time and to think they will be getting paid by my insurance for doing nothing. Don't waste your time or money.